A New Wave Of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.

Building Customer Loyalty - A Checklist

Building a customer loyalty is the key role for running a profitable business. But how to build customer loyalty for a small business? Thus, give your personal touch that can build a personal as well as business-based community, which can spread your business reputation everywhere that will result in business growth & profits.

Retaining Savvy Customers

Does good customer service extend to all customers? Read on - and put on your thinking cap!

The Latest Wrinkle in Customer Service - Blame the Customer!

Today's warranty service personnel are being trained to fix the blame instead of fixing washers and dryers, according to the best-selling author of MONITORING, MEASURING & MANAGING CUSTOMER SERVICE, who offers a stunning personal example in this article.

Stop Hiding Behind Company Policy

Take your company manual, find the pages that cover 'company policy' rip them out of your manual and throw them away. Then you'll be able to start looking after your customers with common sense and doing what's best for them.

CRM - The Human Factor

Three significant misconceptions continue to impede the successful implementation of CRM systems or upgrades. The first myth is that CRM is a software solution, secondly that CRM is a tactic and lastly that satisfied customers are loyal customers. The truth is that CRM is a people driven - not a software solution, CRM is a strategy not a tactic, and satisfied customers are not necessarily loyal.

Customer Service Is About Establishing And Building Relationships.

Any type of relationship can be fragile. Your new business can only succeed if those relationships are guarded, protected and nurtured. You do that by treating your clients as if they were cherished friends.

The 3 P's of Management in a Customer Service Department

When looking for a place to start analyzing, why not start with one of the 3 P's?

Serving the Client's Best Interest is Not Always in the Client's Best Interest

One thing I want out mission statement to convey is that we are in business to serve our clients, not ourselves. But the more I thought about this the more I realized that this sentiment is not entirely true. While we want our purpose to be client-centric we realized that in order for us to properly server our clients we have to serve ourselves as well.

Own Up and It Won't Explode

It is so easy to want to not take responsibility for an error, but often when you attempt to dodge the issue you lose a customer. When you admit the error and quickly rectify you gain a customer for life.

Building Loyal Customers

Gaining new clients is good, but developing loyal customer relationships is better. You know why, here are some ideas how.

Sales Receipt - Printing the Full Credit Card Number is Against the 2003 Law

According to the U.S. Fair and Accurate Credit Transactions Act of 2003, which went into effect on December 4, 2006, the retailers are not allowed to print their customers' full credit card numbers on the sale receipts in an effort to prevent consumer fraud and identity theft.

Keeping In Touch With Your Clients

In any business, keeping in touch with your clients is important. It is especially important if you are in a service or product related company. In order to get repeat order, referrals, and increase customer loyalty, the customer needs to remember your name and needs to know how to find you.