Building Up Or Selectively Demolishing An Image Through Customer Service

Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

Customer and Client Communications

These days it seems hard to speak to a customer service person. One has to go through a mill to often, and the may not get the answers needed. Good customer communications, timely done, are a must to gain or keep customers.

Nicely Nicely Thank You

Being Nice is a choice we make. It is acting in specific ways to everyone, not just someone.

Customer Service Metrics - Tracking What Your Customers Are Saying

Customer Service departments are often treated as a necessary evil. However, with the implementation of a simple tool, your Customer Service staff can become your corporate Early Warning system. This information can then be used to make corrections to your products or services before they become a large scale problem for your company.

Translation - The Key to Excellent Customer Service

How foreign language translation could be your key to better customer service and to higher sales.

The Psychology of Angry Customers

Often, what makes difficult customers difficult is the fact that they are intensely emotional. They are upset, angry, irate, or ballistic. It is impossible to address the real issues the customer has experienced until we first address the emotion of anger. When it comes to dealing with angry customers, there are four things you must be crystal clear on. These four critical ideas make up what I call the Psychology of Anger. Get the full story right here.

The Questions We Face

It's the second in a series of articles on communications.

How Do I Answer The Phone?

Save money with our idiot proof guide to getting your phone answered!

Criticism of Outsourcing - Quality of Service

Quality parameters and procedures are necessary to provide an indication of how well a product, service or the process is. Quality measurements are necessary to study the steps to be taken to optimize resources with revenue and quality could be the differentiator when other factors are equal.

Complaints - Does Every Company Have Them?

Don't ask if a company has complaints. But, ask how they handle their complaints.

7 Powerful Telemarketing Tips to Help You Create Raving Fans (First Part)

Success is down to you. This is no time for being shy! It's about telemarketing accountability. So your first accountability is to yourself. You are accountable for giving the very finest impression about your organisation. 1. Instead of pitching your services, analyze the possibilities for a mutual exchange of values. When engaging with a prospect look for the chance of long-term relationship rather than a one-time hit what this means to you is you will both gain an in-depth connection for a trusting relationship. 2. Educate the prospect about your organisation. Give them as much information as possible. Every piece of communication, every email, every order acknowledgement, every delivery note could carry a little message about your organisation

Upselling to your Customers - How To

One of the most important facets of marketing and sales is the ability to win long term relations with your customers while selling your customers multiple products. If companies only rely on new customers to buy their products every time, they would continually have to spend more and more money and time. This applies to you as well, a repeat customer is always easier to obtain than a brand new customers.

A Day In The Life Of A Mystery Shopper

Read on to know how you would spend your day once you become a Mystery Shopper. A typical day would start around 10 A.M after you get free with all your daily chores and errands. You would then turn to your computer and check your e-mail to see what all assignments you have for the day. After taking a look at the list, you would either select the ones you want, or go for all of them.