A Dangerous Game of Truth and Consequences

Revolving Door Staffing Keeps Employee Numbers Up, But Lowers Customer Satisfaction and Loyalty

Keeping In Touch With Your Clients

In any business, keeping in touch with your clients is important. It is especially important if you are in a service or product related company. In order to get repeat order, referrals, and increase customer loyalty, the customer needs to remember your name and needs to know how to find you.

Cross-sell to Provide Service in the Hospitality Industry

Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.

How To Groom Your Customers For Bigger Profit

Its your job as the business owners to groom your customers, train them and adjust their behavior as necessary. It's smart business.

Buying On The Internet

Don't be fooled on the Internet. Read about how to buy and be safe.

Help! I'm From Another Planet and Have No Idea What Customer Service Is!

If you have ever looked around your department and wondered if you were working with extraterrestrials, this article should help you pick them out. And if you are ET, this should help you work on your Customer Service skills.

What is CRM and Why Do I Need It?

One of the first things to do when considering adopting CRM is to define what it means to your business, in as much detail as possible, remembering to consider why you are doing it, and what results you want to achieve from doing so. It is crucial that you fully understand what you want to achieve from your CRM programme, as without knowing this you will have no way of knowing how successful, or otherwise, the implementation has been.

An Old Icon is Bygone!

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.

Finding Joy Through the Human Connection

The words that you say and the way that you say them create an opportunity for joy. The connection that comes from two people speaking and listening to each other can be a joy or a labor. The difference is in the vocal picture you present. You can look at every contact as an opportunity or a trial but when you focus on the energy and excitement you stand to gain from each exchange, these contacts turn into your opportunity for joy.

Business Owners - Why You Should Send a Thank You Gift Basket to Your Clients

By taking the time to give a new client or even your current clients a thank you gift basket, you will not only be pleasing your client, but you may also gain a few new clients from the gift. That is why it is advised that you at least consider giving thank you gift baskets to your clients, even if it is just for a trail period.

Interactive Voice Response Is About Users, Not Technology

Keep the needs and preferences of your customers in mind when using interactive voice response.

More on Customer Service

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

How To Take Care Of The Ridiculous Customer

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?