Customer Service for Dumb Dumbs

Customer Service is not as simple as students may surmise. But that does not mean that any business cannot at least improve upon their customer service. I suppose there is a book called; Customer Service for Dummies. And if you want to improve your customer service skills and you think you are a dumb dumb then let me offer a few tips on things you can do to make your current customer service even better.

Consumer Behavior: Family Purchasing Decisions Making Process

Marketers today focused on understanding the whole buying process rather than the final purchasing act. Each family member affects the purchasing behavior at different stages.

Service Cuts through the Fog of Tough Times

There are opportunities everywhere; whether or not you see them is completely up to you. If you waste your time at pity parties, you’ll never find them. During economic difficulty, we realize why we are in business in the first place. The lessons we learn now are those that will propel us to success in times of great prosperity. Only those who hunker down and focus on the customer will make it through to see it.

Business Contact Information - What To Track

Business contact information is a necessary requirement for pre qualifying potential clients. You will be able to analyze whether the company is the right size for your business and that they use hardware and software systems you feel comfortable with by first gathering some vital business contact information.

Lessons from the Sky

As we gear up for summer--and a well-deserved vacation--let's compare running a restaurant to managing an airline. Manage like the airlines? And what, lose a ton of money? The analogy seems odd, but once you get past the initial shock, it should make more sense. There are two different philosophies about running airlines these days: status treatment, where the more you fly, the better you're treated; and treating everyone the same.

Changing the Image of Drive-thru Service

Due to more demanding schedules at work and home, an increasing number of Americans are ordering carry-out from casual restaurants instead of eating inside. Restaurateurs who execute carry-out properly will stand out from the competition. Americans are in a hurry. From balancing deadlines in the office with raising a family at home, men and women alike have...

The Service Department, Warranty and Non-Warranty Repairs

Most customers feel that the service department will take more time with a warranty repair because there is no extra money for the service department. This may be the case, but it should not be. The timely warranty repair is the most important thing for the service department. If the repair takes second place, then there may never be a non-warranty repair. The customer will just find another company. The warranty repair is the first and best opportunity the service department has to make a good impression with the customer.

Maximize Customer Loyalty with CRM Application

Find the role of CRM Applications in managing your business needs.

Why Should I Spend my Hard Earned Money in Your Store?

The key to having a profitable store is to make it stand out for all the right reasons. You can keep your everyday pricing and perform this goal. Just be aggressive with ad pricing, plenty of special events to get a steady stream of customers in your store. Use superior customer service to WOW them and keep the customers coming back.

Three Steps to Welcome

What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures - and different points of view. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. We each had very different opinions about what constitutes 'good service'.

Why Is This Information Hidden?

Don't expect customers to know or remember everything about your products and organization. Customers appreciate convenient references and reminders. Make it easy for customers to contact, query, try and buy.

But Everybody Knows About it

Over time, many facts do change including phone numbers, features, stocking codes, availability, prices, procedures, packages, prerequisites and more. If you don't keep them up to date, your customers will find the errors, and feel the pain.

A Well-Informed Customer is a

Customer participation is a key to achieving high levels of loyalty and satisfaction. Earn this participation by giving your customers the information, education and motivation they need. Do it at the right time, in the right amount, at the right place and in the most engagingly effective manner. (Hint to pharmacists and doctors: a little sticker on the bottle isn’t it.)