Customer Service: Maximized Profit Potential

Customer service and an improved bottom line is the reason behind providing tips on complimentary products and services at the point of sale. The lower cost of reaching existing customers is the reason for passing along customer sales information. This is an easy strategy to implement and an easy means of improving your site's income performance.

Customer Service Speaker Says Renting Films From Netflix Isn't a Panacea!

A few months ago I was raving about Netflix, an online movie rental service that enables you to use your letter carrier to get and return videos instead of wasting your precious time and gasoline. And Netflix does constitute an improvement over other movie delivery channels, as I see it. Cable and satellite force you to buy packages of movies at a high cost, or you must pay a premium price for individualized pay-per-view options. Also, their selections are limited, while Netflix, and perhaps others like Blockbuster, can offer 60,000 or more titles at a time. Still, Netflix has its problems.

Customer Service: Increase Customer Loyalty and Revenues

Customers are people. They are not merely test subjects that you approach as a doctor would a cadaver. They are living, breathing, worthy individuals. They have pulses. They talk back. And they have feelings. You’ll increase customer loyalty and revenues if you adopt these simple practices.

Top Customer Service Speaker Says: Forget About Service, Focus On Satisfaction!

I really LOVE my customers,” I heard one agent gush. “My customers ADORE me!” another one boasted. “I always try to do something EXTRA,” confides a third. Ask most customer service managers what they would think about these three reps and they’d probably beam with pride and be elated. Each rep sounds as if she is reaching for the stars, never satisfied, and always achieving. I hate to bear bad news, but they’re all off the mark. Customer SERVICE is about what WE do, the techniques we use, and the feelings we have. But customer SATISFACTION is about something entirely different. Satisfaction is about the RESULTS we produce for customers, and it’s the single most important thing we need to focus on arousing, time and again, says Dr. Gary S. Goodman, President of Customersatisfaction.com, top speaker and consultant, and best-selling author of 12 books, including MONITORING, MEASURING & MANAGING CUSTOMER SERVICE, published by Jossey-Bass/John Wiley, available at Amazon.com.

Internal and External Customers

External customers are the company’s clients. They are people who purchase the products the company produces. They are of a great importance to the organization. There are also internal customers. They play an important role in the organization’s success as well. Internal customers are the staff that the company hires.

Get Out of the Ivory Tower

Popeye's Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs.

How to Be Customer Unfriendly

One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to 'educate' passengers while they wait.

Three Steps to Welcome

What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures - and different points of view. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. We each had very different opinions about what constitutes 'good service'.

But Everybody Knows About it

Over time, many facts do change including phone numbers, features, stocking codes, availability, prices, procedures, packages, prerequisites and more. If you don't keep them up to date, your customers will find the errors, and feel the pain.

Are You Referable?

Being technically competent is not enough to build a growing business. You may be a terrific lawyer, doctor, accountant, broker, supplier, programmer, manufacturer or car mechanic, but if you don't keep your promises in every way, you just won't be referred.

Service Begins in Sales, New Sales Begin in Service

For more sales, better service, happier customers and employees, get Sales and Service working hand in hand. Customers experience both sides – each should support the other.

The Positive Power of Competition

Vigorous competition may be the best thing that ever happened to customer service. It wakes people up and makes them serve you better.

What does a Thank You Cost? What is it Worth?

Two simple words: Thank You can make your day and someone else's day much brighter - but they can also be good business builders.