My Tale of Two Dinners

Dinner, Service and Expectations. How Good Service can make a meal taste better.

A Day In The Life Of A Mystery Shopper

Read on to know how you would spend your day once you become a Mystery Shopper. A typical day would start around 10 A.M after you get free with all your daily chores and errands. You would then turn to your computer and check your e-mail to see what all assignments you have for the day. After taking a look at the list, you would either select the ones you want, or go for all of them.

Bad Customer Service Does Not Happen Overnight

There are areas to consider when addressing Bad Customer Service.

DVD for Builders-Using DVD for Customer Service

How about a guaranteed way to get across your unique message & method every time? Make sure new home owners know all about their new home. Make sure your new employee is getting critical information as well as topics you view as very important. DVD's are not just for NetFlix anymore.

Party All The Time!

Great Customer Service is like having a party!

Customer Service You Can Keep

A customer experience that starts well but ends poorly.

Control through Conditioning: Vocal Training Creates a Comfort Zone

The feeling of being misunderstood, ignored, or rejected creates an uncomfortable environment that manifests it self in a high degree of employee dissatisfaction. Feeling understood makes you feel as if you exercise a degree of control over the process and impacts its outcome. Vocal training and the confidence it creates increases call and contact center agents’ feeling that they have authority over the communication exchange.

On The Tip Of Your Tongue: Verbal Ergonomics

Meaning and understanding are the foundation of communication. It is why newcomers to our country are helped and encouraged to learn the English language so that they can share in the comfort of understanding and meaning of the world around them. I emphasize these concepts because while our business community invests in safer office spaces, better work cell design, and color palettes to sooth, energize, and motivate workers, they often forget about verbal ergonomics - the care and development of the voice.

3 Ways To Maintain Customers

Many factors can be considered in attracting and maintaining customers for a business. Be sure that you have utilized all possible means of taking your customers right where they want it.

Five Tips to Industrial-Strength Customer Service

The most valuable thing that you give to your customers isn't a product. It's the service they get when they call or visit your place of business. You could have the most valuable product in the world, but if you don't have customer service to match, you've got nothing.

Crate Hire

If you are in the business of moving stock, where you are a supplier, or if you need some innovative moving storage crate, consider using the services of a reputable company where you can hire or rent crates to make your move or logistics easier, safer and efficient

Storage

If you are planning a long holiday, moving house or offices or you need an area to store stock or personal items, the option of being able to rent your own dry, clean and secure space within a ware house, with free unlimited access would be extremely beneficial, saving you time and money, putting your mind at rest.

Little and Big Commitments

People who do not keep little commitments don’t keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit.