What is Ron's Website Really For

I decided to upgrade my website and contacted four developers to get opinions and quotations. What an unsettling experience!

You Can't Have Juice With a Special Broiler Meal

Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch of broiled chicken sandwich and french fries.

Your Goodwill Has Expired

Alice's prepaid telephone calling card said 'Expires August 31, 2001' on the back.

Yes - We Have No Bananas

I stayed in an Orlando hotel suite for ten days. Breakfast was available in the concierge lounge each morning: oatmeal, bread with butter and jelly and an assortment of sliced melon

Another Customer Service Training Article from Ron Kaufman

Kim in Colorado posed this question: 'How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks?'

More is More Than Enough

During the holiday season, and in business generally, we can hear the pursuit of more: more money, more customers, more profits, more food, more clothing, more friends, more time, more more.

Understanding How Internal Customers Learn

People make up your business. Without them, there would be no products, communication, management, or customers.

How to Deal With a Customer Complaint

I got a customer with a complaint screaming down the phone at me, what do I do? Do not go on the offensive but listen to their problem then repeat it back so they know you fully have grasped the problem from their angle on the matter. Thank them for bringing the situation to your attention. You cannot fix what ...

Is Customer Relationship Management Right for your Small to Mid-sized Business

Customer Relationship Management (CRM) has been a holy grail for Big Business for the past ten years. So what about Small to Mid-sized Business (SMB) applications? If you talk to CRM software vendors they will claim that CRM systems help SMBs become more efficient, drive more sales (your ROI) and increase the accuracy of your forecast. A few consultants have an alternative view: they see CRM as-

What’s the Impression You Leave?

First impressions are critical to your business. Customers use their first impressions to decide whether or not to do business with you.

Get The Sale By Not Over-Selling

Over Selling could lose the sale. Know your customer before giving the sales pitch.

Top 3 Best-Kept Secrets to Always Accomplish on an Interview

The most important minutes in the Interview Process are the first five minutes! For that reason, you must make a great first impression. Needless to say, dress professionally. Do not be a trend setter on an interview. Dress in a conservative suit for men, white shirt, contrasting tie, and shined shoes; for women, a skirted suit is still preferable to a pant suit, also a light color blouse, as well as neutral colored hose and heels!

Web Based CRM Solutions

CRM solutions are business strategies that assist in building a healthy relationship with customers. They have become a milestone in the marketing strategies of modern business organizations. Earlier, CRM solutions had been based on client-server architecture. A few draw backs of the client-server model CRM solutions led to the development of web based CRM solutions. Web based CRM solutions are business strategies intended mainly for e-commerce.