Can You Heed Me Now?

While you listen in to a consumer (or co-worker, spouse, significant other), your brain is regularly making hundreds of assumptions. Each word, modulation, and attitude of voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

11 Customer Services Lessons on One Phone Call

Can you really get 11 Customer Service Lessons from one phone call? Discover how just 1 phone call your clients make to your business can effect them 11 different ways.

How to Make Your Hospitality Customers Day

Working in the service industry, it's all about the customer relations. Who among us does not love our wonderful customers? Now, how can we ever have enough ways to show our customers just how special they are?

Building Great Customer Experiences - Or Beware Consultants With No Clothes!

Are you overlooking some of the most important principles when setting out to create great customer experiences for your most valuable customers?

What Image Does A Good Brand Name Have On Customers?

This article explains the effect of branding on the image of a business in the mind of a customer.

Why Service Makes the Real Difference In Business Success

A salutory tale of the wisdom of giving the best professional service in any business.

Advice When Calling Customer Service

Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more effective and help you get what you need.

Business Owners - Why You Should Send a Thank You Gift Basket to Your Clients

By taking the time to give a new client or even your current clients a thank you gift basket, you will not only be pleasing your client, but you may also gain a few new clients from the gift. That is why it is advised that you at least consider giving thank you gift baskets to your clients, even if it is just for a trail period.

More on Customer Service

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Greeting Customers Sincerely

Nothing can start an encounter off on the right foot like a warm greeting. Too often, we make our customers feel unwelcome by greeting them with poker faces. We make them feel like an interruption when we should, in fact, be thrilled that they have chosen to call us instead of our competition.

Five Guaranteed Ways to Get Better Customer Service Every Time

Trying to get good customer service or getting a product rebate nowadays has become an exercise in futility. Learn how you can work the system to get what you want and to come away less frustrated and more satisfied. Five simple things you need to know to get better results.

Rate Your Service Five Different Ways

Have you experienced exceptional customer service? How did it make you feel? I do not know about you but it gives me a wonderful feeling somebody showing they really care. When I receive service as such, I try to let the person or manager know. In today's world it is rare that you receive comments of satisfaction, much less for superior service.