Welcome to Soviet-Style Customer Service!

I was purchasing a camera for my business at a well known warehouse store when I presented my American Express card along with my associate’s membership card. The associate was standing next to me at the time.

Culture Eats Strategy For Lunch

Author and talk show host believes that culture is more important than strategy. Companies that focus on vlaues-based service will always draw more customers than those whose main focus is on their strategic plans.

How To Hire Better Call Center Agents - Every Time!

Start using the latest Trends in Job Ad Content & Placement, Telephone Screening, Skills Testing, Personality/Job Fit Assessments, Call Center-Specific Interviewing Techniques, Job Previews & Simulations, and Reference Checking.

The Truth About Really Great Customer Service

Would you like customers to return, to spend more money and say positive things about your business to other people? This article reveals the number one secret of extraordinary customer service.

You Have Two Ears and One Mouth for a Reason - Listen to Your Customers

When I was a child, my grandmother told me we were all given two ears and one mouth for a reason. It is something that I have found very useful to remember in both my private life and in business.

5 Ways to Avoid the Biggest Bottleneck In Your Business

What's the biggest bottleneck in any business? Besides sales, this often overlooked feature of any business could be causing you lost sales and your long term success. Use these tips to reduce the most costly (and annoying) bottleneck with businesses today.

Mystery Shoppers Keep Customer Service Employees on Their Toes

Large and small companies in the U.S. and Canada are relying increasingly on mystery shoppers to discover strengths and weaknesses.

About Customer Relationship Management

The general purpose of CRM is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures.

Customer Loyalty - Our Choice to Create

What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty.

Staying in Top Condition to Serve Customers with Excellence

The essence of excellent customer service is going beyond the expected. Here is some information to help you stay proactive.

2007 Thoughts on Customer Service

As customers and consumers become more and more demanding, hostile and belligerent in the market place it becomes more and more difficult to please them. Nevertheless, for the small business owners and companies that can satisfy them many a fortune awaits. Good customer service brings them back and this is the reason why all entrepreneurs, executives and employees on the front line need to understand that customer service is a contact sport. It is a game to be played to win and this is where we must achieve victory in the market place over the competition. Customer service is not just a buzzword or attitude it is the key element in success in your organization.

'Gold' Standard Customer Service is Still Key to Growing Your Business

The advent of the internet has changed the mortgage industry but a good customer service proposition is the key to achieving your business aims and ignoring this will set your business up to fail.

Defusing Customer Disputes: 7 Strategies to Centered Communication

Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative.