The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees

The importance of customer service to satisfaction levels and corporate profit cannot be understated. Customers must become 'apostles'.

The Etiquette of Introductions

First impressions count. And there’s no better way to start off on a positive note than to orchestrate a smooth, genial exchange of introduction.

The Customer's Perception

Customer perception is an important component of our relationship with our customers. Given that 90% plus of our orders at some point involve the phone, how we handle the telephone is essential to creating a perception for our customer that aligns with a company’s mission of service. The following is a great way of handling the phone.

What is It Like Today to Get a Customer Service Person to Answer a Simple Question?

In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service. Is this the type of service we are receiving?

Getting Back the Lost Client in Six Steps

If your clients feel wanted in the first place it is almost impossible to have someone else steal them away from you. Once lost you just need to gently keep after them by reminding them of your services, your appreciation of them, and your knowledge of their needs.

Why Should Bill Be Concerned about Co-Worker Megan’s Customer Service?

Imagine two customer service agents, Bill and Megan, who sit on the far sides of a room containing about 200 of their peers. Bill struggles on every call to provide the best care possible, going out of his way to curb his temper when customers inappropriately challenge or even insult him. Megan is wrapped up in herself and it shows. She sounds curt and impatient and gives off the impression she’d rather be doing anything but taking calls. These two sit so far away from each other, more than 150 feet to be exact, that they could almost be working in different buildings. Nonetheless, they’re impacting each other in very meaningful ways, according to Dr. Gary S. Goodman, President of Customersatisfaction.com, top speaker, international consultant, and best-selling author.

Generating Customer Loyalty

Becoming and staying customer-intimate requires more than building client knowledge and having expertise in reengineering our customer’s business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer.

A Little Pride Goes A Long Way

In today’s competitive world, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.

The Customer Is the One Who Matters

It is important to clearly understand what excellent customer service is. It is not your perception of how good the service is that counts. It actually has to do with the customer's perception.

58 (More) Phrases That Payses

If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.

Building Customer Loyalty: Make Your Customers Come Back

One of the toughest parts of running a small business is building customer loyalty. Unlike big companies, you may not have the requisite infrastructure or funds to invest in big banner ads or give out freebies and discount coupons. How then, do you ensure that the customer comes back to your establishment? If you run a home-based business, then you probably know that it takes time to break even.

How To Understand Your Customers

Today, the businesses located in most of the places throughout the world have either turned global in their operations, or are influenced decisively by globalization. In this globalized economy, many advances have been made in technology due to which businesses have turned extremely sharp toothed.

Giving to Your Clients

Keeping in touch is what makes partnerships possible and what makes them thrive. Having a partnership with anyone takes consistent working on both parts.