Where is the Love in Business Today?

When we swipe our plastic or order online, what do we get besides a printed receipt? Can businesses do more to warm up the shopping experience? They can and they should!

How The Humble Telephone Will Build Your Business

Do you want to turn your customer service team into a proactive, rather than reactive, team of professionals? There are three key areas that senior people in any organization simply must consider when analyzing the awesome power of the telephone.

Take Your Customer Service Dept From 'Cost Saving & Cost Reduction' To High Profit & Business Growth

Many companies view their customer service function as a way to reduce costs. Big mistake. Your customer service department can add huge profits to your bottom line.

Customer Service - More Than 100 Surefire Ways to Lose Your Customers

Do your customers annoy you? Have you thought of ways that you can push them away and kill off business? If you are at a loss for fresh methods, we've compiled a list that is certain to help you succeed. Please read on for more than 100 ways you can diss your customers.

Customer Service In Retail Stores-Are Your Customers Afraid To Do Business With You?

Retailers represent an important building block of our economy. Customers are willing to make considerable investments to satisfy their needs, but do you know what share you might have of these investments? And do you know what might prevent people from buying merchandise in your store? In this article, you will see how to help your customers overcome any reluctance they might have to spend their money in your store and how advantageous this could be for you in the coming months.

Four Customer Service Principles To Put Into Action Today

Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do the job makes providing good customer care harder than it seems.

Here's The Information Your Customers Want- Which Your Competitors Forgot To Provide

Customers want information when they want it, they do not want to wait. Your competitors do no always have the information your customers want and this article tells you what that information is to help differentiate you and improve customer service.

May I Put My Hand In Your Tea-A Lesson In Wilful Ignorance

It can't be that every business owner embarks on a quest to make life unpleasant for their customers. Certainly there are those who despise their clients but most are genuinely shocked when you have had an unpleasant experience. Their complaint is usually that they did not know.

Your Call is Important to Us

Automation is overtaking our lives. Personal service brings return business. Treat the customer with respect and understanding.

Customer Rights And Making A Complaint

Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint.

One Of My Biggest Pet Peeves These Days Is Waiting In Line For Everything

It seems to me that everywhere we shop these days, or any service we require involves long waiting times. Stores used to hire enough clerks, cashiers, and service people to meet the needs of their customers. As a business person who understands how to calculate percentage ratios, this makes no sense to me.

Customer Service - The Huge Gap Between Intention And Reality

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to deliver customer relations. That chore is left to what was known in the last two World Wars as the PBI – as in “Poor B….y Infantry”- the foot soldiers. The front line people, your front line people. So what do they make of it all?

Are You Missing Out Doubling Or Trebling Your Profits?

Practical guide to developing a profitable business. You can build up your profits using the tips and guides in this bulletin, aimed at small business owners that think their efforts demand better returns.