How Customer Service Affects Business Success

Word of mouth advertising is the best marketing tool a company can hope for. You can’t put a price on a referral from a satisfied customer. It’s likely a customer service agent made an impression that generated this type of referral. With the cost of advertising at an all time high, what would you offer an employee that continually generated business by impressing your customers so well they refer you in a casual conversation with colleagues.

And the Greatest of These is Love

It seems that American business loves everyone and everything. Perhaps it is the fact that most of today's business leaders were born or grew up in the 1960's and 1970's, the decade of love. But more likely it is a semantic error, or a marketer's ploy.

What Should Your Customer Service Training Cost in Terms of Money, Time and Results?

Loyal customers provide ongoing revenue and are the source for referrals. Having employees who consistently demonstrate exceptional customer service is the dream of every business owner or executive. Understanding the cost of developing those employees is necessary if you, the business owner, wish to take your business to that next level of success.

Three Lessons from the NFL Experience

This week I had a chance to visit the NFL Experience in Miami. It's a weeklong festival the league puts on in the city where the Super Bowl is played.

Good Customer Service Turning Refunds Into Big Profits

Good customer service is an easy way to keep ahead of your competition. Learn how even customer refunds can have a huge upside when it comes to profits. Company’s that are able to see the seed of opportunity in customer refunds will have cheer leading loyal customers who will be good log term assets.

The Ten Easiest Ways To Lose Your Customers

Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one. Isn’t it a shame that sometimes the customer, who you worked so hard to win, cancels the order during the initial stages because someone somewhere has let them down.

Why Is Good Customer Service Essential And Who Is Responsible For It?

Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding-

Customer Rights And Making A Complaint

Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint.

Customer Service - The Huge Gap Between Intention And Reality

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to deliver customer relations. That chore is left to what was known in the last two World Wars as the PBI – as in “Poor B….y Infantry”- the foot soldiers. The front line people, your front line people. So what do they make of it all?

8 Tips for Keeping Your Current Customers Happy

Every business owner knows without their customers they do not have a business. Finding customers is only the first step in running a business. Keeping them for the long haul is the most important thing a business needs to do.

Webconference Applications For Service

In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users' training or the quality of the documentation they were given.

Role Of Customer Service In Success Of Business

This article defines the role of customer service and its significance in the success of a business enterprise.

So What The Heck Is Customer Service - Not This

A perfect example of how customer service is deteriorating and how it can be done better.