Buyer Beware the Extended Warranty – Deal or No Deal

Is an Extended Warranty a good investment for consumers of electronics or appliances? Research by Consumer Magazine determined the answer to be NO. What you should know about extended warranties and why do stores offer them is the topic of this article.

How to Receive Good Customer Service

People complain that no one gives good customer service. There is a way, but you have to be a good customer to receive it.

Don't Repeat this Mistake of Big Business - You Can't Afford to

Taking a funny look at the unfunny tele-service large Australian companies are offering, with their inability to say the magic word.

How To Maximize Your Waitress Income Using Guest Checks

Explore ways a waiter or waitress can use guest checks properly to increase income and improve restaurant customer service.

Replying to Emails & Phone Calls-When Is A Good Time?

How often do you answer your emails? Do you respond to them right away or wait until the end of the day? This is a small dilemma that comes up quite often for self-employed individuals.

Handling Customer Complaints With Class

If you currently do not view customer complaints as a valuable opportunity, you are ignoring a very effective strategic tool for success. In more than 35 years of professional experience in marketing, I can assure you that the effective handling of complaints and a good service recovery strategy are very valuable marketing opportunities. The sad news here is that many businesses simply do not accept this and squander many opportunities to grow their business. I suggest a way to view complaints is to look at the complaints received and then develop and implement an effective means of managing complaints to produce positive outcomes for the customer and your business. Here are 10 things to do to manage complaints in a classy manner.

Why Use An Air Freight Shipping Service?

You have no other option and you must move your goods by air. But the challenge is to find an air freight shipping service that will meet your deadlines and can deliver to all the major centers around the world. Using an air freight shipping service means that you are provided with global coverage and you can move international shipments with almost no size or weight limitations being placed on what you are asking to be delivered.

Rural Michigan - Building a New Industry

In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United States, where labor costs can be dramatically lower and where skilled labor forces are available.

Remembering Customers' Names - The Fail-Safe Guide

Remembering people's names is a tremendous skill that requires only a very small amount of effort considering the massive rewards that result. This article will show you the tricks and techniques used by world memory champions so you can instantly remember customers’ names.

Service VS. Location - Which One Wins?

So it comes down to the location of your business, which does not look that promising. You are at the end of the mall, the wrong end. You have major competitors nearby, ones with deep pockets. Do you stay in this location, how can you compete, profitably. In 2005, we assisted a company with this problem, while increasing sales 25 percent two years in a row over each previous year. How did we do it?

If You Want to Hire Frogs, All You Have to Do is Croak

Stop kissing frogs hoping for a prince or princess. Get the right people to apply for the right positions by asking the right questions.

What is Superior Service?

Customer service is central to any organisation's ongoing prosperity. Many organisations advertise that they currently give superior service. Others have strategies and tactics aimed at delivering superior service. But just what is superior service? How do we know when we have delivered it? How do we know when we have received it? What are the pitfalls to avoid in delivering it? This article asks... What is Superior Service?

Serving Customers A Side Of Personality

Right now, you may be so busy creating a method on paper to make your customers like you that you are missing the opportunity to make it happen. Stop worrying so much about finding new customers, overcoming price objections and explaining the advantages you have over the competition. Spend less time in your office meetings and more time with your customers.