Hey Small Business Owners, How Many Customers Are You Losing in Your Bathrooms?

Losing customers happens at the customer service desk, the checkout or even a change in the layout of the store. However, have you considered how many customers you have lost from your bathrooms?

Management - Customer Service

Customer service is an obligation of management. Respect for the customer is reflected in good customer service.

How A Virtual Assistant Can Help You With Your Customer Service

Outsourcing tasks, such as contact management, email and voice message management and response to a virtual assistant, provide that personal touch back to customer service. Virtual assistants can be instrumental in providing personal customer service by providing a live human to respond timely to their inquires.

Why Do We Accept Government Incompetence, Decade After Decade!

Recently I visited a new car dealership, something millions of people in the United States do every month. Several weeks later I visited the Florida State Department of Motor Vehicles for a bit of license renewal. Contrasting the quality of these experiences says a lot about us as individuals, our conditioned acceptance of ineptitude and our limited appreciation for quality service.

Customer Rewards

The idea of a customer reward program is to first get customers interested in your product. That is often achieved by introductory incentives. These incentives might be the lure of free car wash to the first fifty people to pump gas at the new gas station at the corner of East and Vine St. Or it could be a credit card promising not to charge interest on the new card for the first three months of activation. A publishing company might promise a huge raffle with the names of all first time subscribers. The incentive offered to real the customer in depends on the company, the type of product they are promoting, and the type of customer they are hoping to attract.

What Are You Measuring your Customer Service Department With? 7 Things to Look For

Here are 7 ways you can measure your Customer Service Department.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

Service VS. Location - Which One Wins?

So it comes down to the location of your business, which does not look that promising. You are at the end of the mall, the wrong end. You have major competitors nearby, ones with deep pockets. Do you stay in this location, how can you compete, profitably. In 2005, we assisted a company with this problem, while increasing sales 25 percent two years in a row over each previous year. How did we do it?

What is Superior Service?

Customer service is central to any organisation's ongoing prosperity. Many organisations advertise that they currently give superior service. Others have strategies and tactics aimed at delivering superior service. But just what is superior service? How do we know when we have delivered it? How do we know when we have received it? What are the pitfalls to avoid in delivering it? This article asks... What is Superior Service?

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Customer Service Tips - How to Give Your Customers What They Really Want

Ten tips on what makes good customer service and what your customers really want from you. Find out what happens when you place your self-esteem between you and a customer.

Wow - Super Hero Service

Heroic customer service flies high above the ho-hum service we run into everyday. Super hero service brings customers bounding back and adds great value to the success of any business.

Building Customer Loyalty - A Checklist

Building a customer loyalty is the key role for running a profitable business. But how to build customer loyalty for a small business? Thus, give your personal touch that can build a personal as well as business-based community, which can spread your business reputation everywhere that will result in business growth & profits.