A Lesson From the Logman

Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice. With the holiday coming I had ordered a delivery of logs for our hearth.

So What The Heck Is Customer Service - Not This

A perfect example of how customer service is deteriorating and how it can be done better.

Open A Dollar Store - Customer Service is Important

Those who open a dollar store know that customer service is one of the business keys that lead to success. As a result, customer service must always be the number one focus when hiring employees. Customer service must also be the number one expectation of all store employees.

How Not To Treat Your Customers

Examples of terribly poor customer service - don't treat your customers this way.

No One Answers The Phone But The Sales Department

Best-selling author describes his frustration in trying to talk to someone in the companies he does business with.

Are Your Employees Empowered To Provide World-Class Customer Service?

Best-selling author discusses the power of allowing employees to make decisions when it comes to customer satisfaction. The Nordstrom example serves as best practice.

Customer Service And Satisfaction In The Resort Industry

Resort is a place that provides recreation and entertainment particularly to vacationers. Resorts offer first class convenience, starting from indoor and outdoor swimming pools, sports activities and instruction, water recreation, top of the line customer rooms, and dining at place. Many resorts are situated in tropical or exotic places, one of the major attractions for people wishing to have an advantage of living and experiencing lifestyles in exotic places.

Hotel Industry - Customer Satisfaction

Traditionally, the hotel used to be a place of living for some period of time, though the time changes and modifies the usual demands to the convenience and service in particular. Reflecting the downside demands presented by another year of record benefits, the lodging industry finds itself at a five-year low for customer comfort, according to the 1998 industry data of the American Customer Satisfaction Index. The only cross-industry measure of consumers' perceptions of products and services in the USA, the Customer Index rating offers that hotels need to start concentrating their attempts on forming a loyal, satisfied client base.

Hey Chatterbox I'm Talking To You

It was once, many moons ago, back in the 90s, that the web was a place of simple content. Filled with stale information like directories and dictionaries, the world wide web was largely a home of facts and content. Over the last dozen or so years, the Web 2.0 Generation has changed all of that, bringing the Internet to be truly inter-operable and inter-active and certainly a lot more inter-esting. MySpace and YouTube gave new meaning to individuality, blogging gave everyone the ability to be their own author and publisher, and Google of course has allowed us to cruise through the Internet as if the whole web was created just for us.

Personalization - Individualized Customer Service

Today's small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in accordance with a customer's wishes or needs.

An Interview With Lynda King Taylor Elite Service? Should We Pay For Better Service?

I once had a very interesting conversation with a very good friend of mine Lynda King Taylor; an International Speaker and Author on Customer Service.

Customers Are People Too

The conversation with the sales clerk continued like this for a few more minutes. The appliance guy was becoming more and more belligerent by the second, and I could see that Dad was about ready to explode, and he wasn't backing down. That little vein in his temple was showing, and he had that look that I remember so well.

Customer and Client Communications

These days it seems hard to speak to a customer service person. One has to go through a mill to often, and the may not get the answers needed. Good customer communications, timely done, are a must to gain or keep customers.