The 3-R's Of Customer Service

Learn to deal with tough customers and provide excellent service, even when the situation isn't your fault.

Serving Customers A Side Of Personality

Right now, you may be so busy creating a method on paper to make your customers like you that you are missing the opportunity to make it happen. Stop worrying so much about finding new customers, overcoming price objections and explaining the advantages you have over the competition. Spend less time in your office meetings and more time with your customers.

Leadership Matters - When Was The Last Time?

Developing a Customer-Driven Business, Treating Customer Services as a Business Opportunity. All of the above equals a stronger bottom line. It justifies the kind of training that enables individuals and teams to deliver memorable, customer-centric service.

We Don't Take Reservations

So, why are so many people willing to wait for forty minutes just to be seated at a restaurant? The food is not that good!

If You are the CEO, What Do You Do?

It's difficult to change a perception. If you gotta start changing, it should start at the top.

Does A Customer Always Have A Right to Complain?

The customer is always right. This is a very common saying that you hear from time to time especially if you are in the customer service business. The question is, is this really applicable in all cases?

Dialing For Dollars Making The Most Of Your Call Center

Predictive dialing is perhaps the most advanced telephony function in modern day call centers. By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%.

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Wow - Super Hero Service

Heroic customer service flies high above the ho-hum service we run into everyday. Super hero service brings customers bounding back and adds great value to the success of any business.

The 3 P's of Management in a Customer Service Department

When looking for a place to start analyzing, why not start with one of the 3 P's?

Co-workers, Bosses and Vendors, Oh My

Communications. Contact sport or mental wizardry, You Decide!

Serving the Client's Best Interest is Not Always in the Client's Best Interest

One thing I want out mission statement to convey is that we are in business to serve our clients, not ourselves. But the more I thought about this the more I realized that this sentiment is not entirely true. While we want our purpose to be client-centric we realized that in order for us to properly server our clients we have to serve ourselves as well.

The Forgotten Customers

Customers come in two varieties; buying and buy-in. We are all familiar with the buying customers but do you know the buy-in customers and just how vital they are to the success of your business?