Orchestrating Your Own Natural Sound - Pathways To The Human Connection

Do you ever wonder what makes a person listen? What qualities make one's message heard and understood? Even before the understanding process can begin you have to be heard and we simply don't hear everything around us. Just like elevator music, we tune out sounds that are without variety, inflection, and interest. To capture someone's attention you have to put interest into the rhythm of your sound.

How To Take Care Of The Ridiculous Customer

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?

Let Your Client's Know Your Customer Service Expectations

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

Customer and Employee Loyalty: How Do You rate?

The average company loses half their customers in 5 years and half their employees in 4 years? This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization.

Creating Customer Service Excellence

In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.

Does Customer Service Still Exist?

We've come a long way! But to Where?

How To Build Influence Through Customer Service

As a customer, when we receive great service, we become accustomed to predictable, pleasant outcomes. Our service provider benefits by developing a more positive, more productive business relationship. They also develop more influence. Influence - the ability to get others to do what you would like them to do, in the absence of direct authority - stems from proactively doing things to develop positive, productive relationships. And providing great service is a way to do just that.

The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Five Guaranteed Ways to Get Better Customer Service Every Time

Trying to get good customer service or getting a product rebate nowadays has become an exercise in futility. Learn how you can work the system to get what you want and to come away less frustrated and more satisfied. Five simple things you need to know to get better results.

Everybody Wants To Raid The Barn - Nobody Wants To Plant The Corn

The common misconceptions of free advice. What are the real costs?

Personal Communications Build Relationships and Sales

If you want to win over your customers, find a way to recognize them personally on their birthdays and other important moments. From customized birthday cards to personal phone calls, there are many ways to make a favorable impression on your customers that will generate greater loyalty and sales.

Effective Listening - For Delivering the Finest Customer Service

Researches show us that although 50%-75% of our daily communication time is spent listening, but we listen at only a 25% efficiency level. In other word 75 % of our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard.

Epidemic Enthusiasm and Pandemic Pride

Every businessman knows that the key to turning customers into raving fans is to give exceptional customer service, to provide not only for the customer's needs but for their every want and desire even before they know that they have a want or desire. What eludes many business owners is how to provide that level of customer service. Literally hundreds of books have been written and seminars sold on how to improve customer service. Experts have employees imagining everything from mailboxes to Caribbean beaches all in the hope of improving customer service.