Professional Conference Organizer

If you are on the hunt for a professional conference organizer and are not sure where to start looking, consider the internet as a source of valuable information, and a good method to find a company specializing in conference and event management.

Business Etiquette 101

Good manners put customers at ease, and comfortable customers come back. One way to genuinely create better results, and the resulting increased profits is to appreciate your customers.

Customer Service - The Little Things Count

Many companies spend millions of dollars on advertising, however, they would be better off concentrating on delivering on excellent customer service. And, many times the biggest positive impact on a customer comes from the smallest actions.

Customer Reviews Online Can Make or Break Your Business

Customer satisfaction has always been important to business success. However, in the Internet Age, it is more important than ever since its easy for customers to express their feelings about your business in online forums and other technological means. Once you understand how your customers communicate, you can develop a strategy to ensure that communications helps rather than hinders your business.

Greeting Customers Sincerely

Nothing can start an encounter off on the right foot like a warm greeting. Too often, we make our customers feel unwelcome by greeting them with poker faces. We make them feel like an interruption when we should, in fact, be thrilled that they have chosen to call us instead of our competition.

Wedding Tents and Marquees

Are you planning a wedding? If you have always wanted a beach wedding or an out door ceremony, consider the benefits of using a marquee tent to host your guests. Outdoor weddings and functions are directly affected by the weather.

Front Line Customer Service

I read an amazing statistic in an article written by the Canadian Management Centre. “The average company loses half their customers in 5 years and half their employees in 4 years?. This has significant impact to overall customer, employee, investor and supplier loyalty.” Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the changing role and importance of front-line customer service operations to achieve the core mission of the business, i.e., customer retention, customer acquisition, customer satisfaction, employee retention and increased profitability.

The Seven Deadly Sins Of IVR

The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!

A Guide to Evaluating CRM - Benefits of Online Sales Management

This article covers potential CRM pitfalls that cost companies time and money and discusses a CRM hybrid approach that eliminates many CRM pitfalls.

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

Personnel Access Poses a Continued Risk

A thoughtful attempt at drawing a correlation between an adequate personnel security program and due diligence in illustrating how vulnerable any business, organization or system actually is. It further illustrates how personnel with access pose the greatest risk by virtue of their knowledge and freedom of movement. Taken for granted is that group of personnel that fall in the category of service providers.

Change Challenge and Innovation: Implementing Change

A Pocket Full of Change: Change in the supermarket may be happily received, but change in the workplace often causes anxiety, anger, and shock. You can promote a happy attitude among employees faced with change.

Don't Forget Where You Came from - Why the Past is Important in Implementing Business Change

Much of the literature and advice on implementing business change focuses on knowing where you are going and making sure that you understand and communicate a consistent vision of the future. Indeed, I have looked at the importance of this in an earlier article in this series. This article, however, looks at the past and its often under-estimated importance in implementing change.