Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

12 Sure-Fire Ways To Improve Your Customer Service Skills

Want to impress your customer? And sharpen your customer service skills? The customer service tips in this article should help you to create customer loyalty and subsequently - your customer service quality means repeat sales.

You are Guaranteed To Win and Keep More Customers Without the Missing Link

I had thought how easy to have a customer database recording such small things as last date of last visit, Christian names, newspaper taken, any special requirements etc? If this was in place the visit could be made much more personal and the experience enhanced to an even higher level.

Essentials to Customer Loyalty

Every business, whether online or offline, needs customer loyalty in order to be established for the line of work it is trying to be known for. All businesses work hard not just to get a good impression but to make a lasting one of reliability and value that makes them acquire the hard-earned customer loyalty.

11 Ways to be the Greatest Receptionist Ever

It all starts with YOU, the receptionist. Director of First Impressions...

Everybody Wants To Raid The Barn - Nobody Wants To Plant The Corn

The common misconceptions of free advice. What are the real costs?

Where Has The Service Gone?

How many times have you encountered horrible service as a consumer? Service in today's marketplace has taken a turn for the worse as companies look for ways to reduce costs and reduce internal supporting departments. Where has the service gone?

The State Of Customer Service Today

What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have come to a define customer service in a very simple way. It is simply a method of showing respect for an individual in which you are in contact, either in person, over the phone, via email, or in your car; you will be in constant contact with people and in my view, all individuals are customers. Sadly enough there are few examples of good customer service out there and it seems that companies do not invest any effort into the current workforce to train them on the subject. What does this mean when our economy is largely service oriented yet lacks many examples of good customer service?

Plastic Membership Cards and Customer Loyalty

There is just something about that stores that require a membership for you to shop there. For some reason you feel connected to the store and loyal when you are a plastic card carrying member. Of course, you have to pay membership fees to actually be allowed to shop in the store, but this is not a turnoff as one might initially think.

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Lean Strategies For Lean Leaders And Their Teams

From time to time, Lean crusaders will make mistakes and find their ideas marginalized in the corporate competition for resources and air time with executives. Don't despair, go back to steps 1 and 2 and start again. Find out where you made your mistakes and learn from that. Move forward with confidence. If you quit when the going gets rough, you'll never reach your Lean Future State.

Do Not Wait Too Long To Follow The (New) Trend

Change management is like investment. It is your task as a change manager to make sure everybody follows the new trend.

Tips for Leading Change: Reduce Sabotage-Increase Profits While Moving Through Transitions

Does your organization embrace change? If not, would you like to learn how to lead transitions more effectively? Would you like to reduce resistance and sabotage to your needed changes? These tips can help you to reduce your stress.