Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

Opening a Dollar Store - Who's the Merchandise For?

Are you opening a dollar store? If so don’t fall into the trap of forgetting that the merchandise you buy is not for you. Rather, the merchandise that you buy to resell is for you customers. In fact, the better the job that you do of making sure you understand exactly what those customers desire, the more successful your store will become.

Customer Service - A Smile Makes All the Difference

All of us have had waiters and waitresses (now called servers) who were discourteous. Lack of courtesy can ruin an evening. Similarly, courtesy can make an ordinary evening special. This essay describes one server's courteous and respectful service.

Making Change Work

Over 75% of all change programmes will fail to achieve worthwhile or sustainable results and this article explores the key reasons for failure based on the author's extensive practical research activities into this area.

Leaning Toward Change

Failure to realise the full benefits of World Class Performance can often be attributed to aspects of organizational culture. Knowing your culture can provide a worthwhile starting point to the journey. This article describes the findings of an empirical study conducted within one organization, during its journey to World Class Performance through the adoption of ‘Lean’.

Change Management

The world is changing at a very fast pace. The major effect is on business where organisations faces day to day changes because of mergers,launching of new products, technological advancements etc. this article covers methods to incorporate change in them.

Make Change Easy - Get Involved!

The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Do Not Wait Too Long To Follow The (New) Trend

Change management is like investment. It is your task as a change manager to make sure everybody follows the new trend.

Growing with Change

Grow with change by focusing on a vision, choosing your outlook, seeking authenticity, committing yourself with discipline and continue to grow and develop.

How Mean is your Lean? Results of UK Study in Manufacturing

It is starting to become accepted amongst management that Continuous Improvement (CI) requires an appropriate organisational culture change to create a sustainable improvement and benefits stream.

Ten Parameters of Good Corporate Culture

Six unhealthy types of corporate culture is discussed followed by the introduction of 10 parameters of good corporate culture

The Inevitability Of Change

Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little cost.