Are Your Employees Aligned With Your Brand?

Do your employees behave toward your customers the way you would expect them to? Getting your employees aligned with your brand will empower them to make continuous improvements that will benefit your company as it strives to deliver that unique and best-in-class customer experience.

Change Management Practices To Directly Impact Your Bottom-Line

Most companies lose 45% to 50% of their customers every five years, winning new customers can be up to 20 times more expensive than retaining existing customers. Organizations need to change to meet new business challenges. They need to know what makes customers loyal. AG can help ask the right questions and devise techniques to obtain the right answers. Here are some Change Management best practices from AG.

Changing Organisational Culture Requires a Change in Leadership

Changing culture is not so difficult. Culture usually only raises its head as topic when results are not what we want and we provide leadership that allows an unsuitable culture to develop. By all means use some tools to help understand and monitor culture, but we must provide a change in leadership to change culture.

Ten Things You Should Focus on to Transform Your Finance Function

Are you dealing with manual processes, inadequate technology and increasing demands from the organization? Need to develop strategies for shared services, outsourcing and performance management?

Change Management: Clear, Strong Goals

If your team is lacking in productivity and performance then as a leader, check your organisation's goals. Are they clear, singular, numeric, time based and audacious, with supporting short-term goals? Have you communicated the goals persistently and consistently? Are you using performance management to ensure that you have a team with the right behaviour, skills and knowledge to achieve the goals? If not, the problem may not be your team, it may be you.

Training: Using Games to Embed Learning

Too much training is boring. Too much training barely raises itself above level one in Kirkpatrick’s four levels of training evaluation. That is, the reaction of students; what they thought and felt about the training. Too much training ignores the learning needs of the participants. Too much corporate training spending is wasted.

Making Change Happen

Managing change requires a leadership team with project management, communication and analytical skills with a high degree of results orientation. The latter is important as when a journey of change is embarked upon, the environment in which the change is being implemented immediately changes. A changing environment often calls for changed tactics to achieve the same result. More than that it requires the leadership team to have a vision for what the change can bring to the organisation and to individuals and a passion to make that change happen.

Consultants And Getting The Most Value Added - When and How to Use Consultants Cost Effectively

As a CEO I struggled long and hard over any decision to use a consultant. There are many issues that need to be managed by the client to keep a consultant from going overboard on time and costs. Too many need too long to get up to speed on your business (on your dime), cost too much and can not provide tangible results on a limited project basis. Too many are unproductive and do things in ten hours that I know I could have done in 2-3 hours as paying by the hour is often a de-motivator while paying by the task aligns the client's and consultant's interests more.

Myths in Transformation and Turnaround

There are many myths in transformation and turnaround. This article highlights some of the myths in the marketplace associated with this change management in the areas of strategy, leadership, cost cutting, downsizing, growth in Asia, etc.

Change Management and Business Risk Taking

Often there are times in business when corporate managers and executives need a little shake up and that means to shed the dead weight that is not up to the performance standards that are required to run the company efficiently. When this happens it is of the utmost important to get rid of those executives or corporate managers who cannot cut the mustard.

Change Management, HP, Identity Theft Issues, Political Correctness and the Future of Corporations

Apparently we are seeing a little bit more change management at HP, as the CEO Dunn resigns amid FBI investigation over the use of unauthorized spying on phone records. Why are they getting rid of the CEO who had nothing to do with it at all? Well, it seems in an interview Dunn, had answered that; YES, she would resign if the board asked her too.

Change Management at the Highest Levels; The HP Shake-up

What happens when a board of director of a company with half a million employees starts leaking company secrets and strategy to the press? Well, in the case of HP, they decided to oust the CEO, when the board of director was caught thru looking at his phone records. The board of director who gave out the information costs the shareholders millions of dollars in shareholders equity due to negative press.

Looking Back

There is a marked difference between the quick-service companies that are celebrating an anniversary this year and the foodservice products that are doing the same. To wit, little has changed about the Tater Tot since it first appeared in grocery stores 50 years ago. Quite a bit has changed at Burger King during that same time span.