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Useful Advices - Resolving Team Conflict-Nine Steps to Constructive Resolution
If you’ve ever worked on a team where one or more of the team members are in conflict, then you know just how stressful this situation can be. Left unresolved, conflicts between indi
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
viduals can fester, spill over into the team’s relationships, and seriously hinder productivity. What’s a team leader to do?
Let’s begin with what not to do.
Ignore It
You
Let’s begin with what not to do.
Ignore It
You
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
may have tried the avoidance technique thinking that the issue will just die down. And perhaps it did...temporarily. But the next time someone on the team experiences similar frustra
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
tions, that simmering pot will boil right over.
Quash It
This is my personal favorite: just demand that the folks in conflict grow up and get over it. Try this tactic and yo
Quash It
This is my personal favorite: just demand that the folks in conflict grow up and get over it. Try this tactic and yo
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
’ll drive the conflict underground. That results in lots of game playing. I recall a team that I worked on early in my career that had one very unhappy team member and one manager wh
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
o insisted that she “get over it”. The rest of the team were treated to strange, stealth attacks in which nasty magazine articles mysteriously appeared on our desks, offering advice
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
about cheap nose jobs, eliminating bad breath, and improving personal hygiene.
Tell Them to Work It Out
On the surface this looks like a pretty good course of action: hold t
Tell Them to Work It Out
On the surface this looks like a pretty good course of action: hold t
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
hem accountable and don’t get involved. Sweet. The problem is that if your team members could have worked it out without your help, they would have done that already. What they need
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
s your guidance to help talk it through and arrive at resolution.
Take Sides
It may seem like the quickest route to resolution is to intervene and crown the winner. There is
Take Sides
It may seem like the quickest route to resolution is to intervene and crown the winner. There is
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
more than one problem with this approach. First, you remind them of Mom or Dad, so guess who they’ll come to when it’s time to find a judge for the next disagreement? Second, confli
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ct usually isn’t this clear cut. We bring the complexity of our life experiences to the table any time we find we are in conflict.
Since these four approaches won’t work in the long
Since these four approaches won’t work in the long
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
term, let’s look at some underlying principles:
Any time someone is in conflict, there’s a story to tell about the past.
An individual’s underlying needs may result
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
n unreasonable demands.
People in conflict can’t always put their finger on the underlying cause or articulate their needs.
Unwarranted assumptions are often made
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
and expressed as fact.
Listening to someone else’s point of view may feel like capitulation.
As the manager or team leader, the best role you can play is that of
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
a neutral mediator.
Try this approach the next time you have two people on your team in conflict:
Try this approach the next time you have two people on your team in conflict:
- Invite both parties to the table.
- Clarify your role as a
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
neutral facilitator.
Gain agreement to listen openly to each other.
Ask each person to tell his or her story about the past, while the other listens without resp
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
nding.
Have each person record new information they hear or realizations they have while listening.
Have each person talk directly to the other person about what
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
they learned that helps them understand the other’s point of view.
Encourage brainstorming to find possible solutions that meet both people’s needs.
Develop an ac
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
tion plan with small steps to success.
Celebrate collaborative action.
Eventually this process can be used by all team members when conflict arises. You won’t be
Eventually this process can be used by all team members when conflict arises. You won’t be
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
tempted to ignore it, quash it, tell them to work it out, or take sides. The team will experience the long-term gains of developing stronger, deeper relationships with your guidance
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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