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Useful Advices - How to Manage Employee Retention
Make-You-Happy Action Teams (MAT) plays a critical role in managing employee retention. This is Z-Theory management. To briefly sate, Z-Theory management means everyone that is effected by a decision for the company gets a “say” or a “vote” in the decision (tons more on Z-Theory Management in another article).
T
T
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
his means employees are directly involved in decision making that affects them. When they make decisions that directly affect them, they stay around longer! Pretty simple.
You’re going to want to form a MAT in a number of instances:
* Whenever you’re working on one of those big issues that will get a better an
You’re going to want to form a MAT in a number of instances:
* Whenever you’re working on one of those big issues that will get a better an
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
wer when you get the group of stakeholders involved.
* When you have an issue that is causing conflict or problems in your business.
* When to improve a situation or take advantage of an opportunity can better be answered by a group.
* When the results will significantly affect another group.
What is a MAT
* When you have an issue that is causing conflict or problems in your business.
* When to improve a situation or take advantage of an opportunity can better be answered by a group.
* When the results will significantly affect another group.
What is a MAT
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
A MAT is a group (two or more people) of stakeholders who get together to solved a problem or develops the best way to take advantage of an opportunity.
Who’s in a MAT?
Stakeholders. People who are affected or will be affected by the decisions that the MAT makes need to be included. That doesn’t mean everyone
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
who is affected by the decision, but it does mean a representative of the groups affected.
For instance, if we are discussing the best way to service clients who come to our facility to buy and pick up products we’ll have people from sales and warehouse on the team. While she doesn’t need to be in on the entire
For instance, if we are discussing the best way to service clients who come to our facility to buy and pick up products we’ll have people from sales and warehouse on the team. While she doesn’t need to be in on the entire
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
rocess, we’ll probably also invite the receptionist and get her input on the initial greeting and transfer of the client to a sales rep.
At first this may seem like a lot of effort for an easy task, but if we get both warehouse personnel and sales personnel working together we’ll do a better job of uncovering al
At first this may seem like a lot of effort for an easy task, but if we get both warehouse personnel and sales personnel working together we’ll do a better job of uncovering al
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
of the little issues that could get in the way of providing Make-You-Happy Client Service. By doing this we come up with the most efficient way to get the order back to the warehouse and pulled quickly so our clients are WOWED!
How Many People Are In a MAT?
Teams become inefficient when they are too large or t
How Many People Are In a MAT?
Teams become inefficient when they are too large or t
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
oo small. If they are too small, you don’t get enough ideas and you don’t think of all things that can cause problems. If you have too many people the group is too large to get everyone’s input and still get done in a reasonable amount of time. As a general guideline 5-7 people is a good number.
Complicated Issu
Complicated Issu
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
s and MATs
You will often find that your MAT needs to use resources from people that are not a part of the MAT for the entire process. Here’s an example:
Years ago when we bought new software for our computer system we thought we were going to be able to enter orders on the system while we were on the phone wit
You will often find that your MAT needs to use resources from people that are not a part of the MAT for the entire process. Here’s an example:
Years ago when we bought new software for our computer system we thought we were going to be able to enter orders on the system while we were on the phone wit
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
clients. But months after training and allowing people to get used to the system our reps were still hand writing orders and entering them after they hung up. There were probably a dozen little things in the system that made it much easier for the reps to enter the order after they hung up.
We decided to have t
We decided to have t
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
e order entry system changed to take care of all of these “little things”. Our initial MAT included sales reps and our software programmer.
As we addressed the different issues we found we needed to get a representative from the accounting area involved so we could answer all of the questions that had to do with
As we addressed the different issues we found we needed to get a representative from the accounting area involved so we could answer all of the questions that had to do with
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
accounts receivable, granting credit, increasing credit lines, etc, etc. So accounting personnel were part of the MAT for a while.
When we started tackling the issue of custom or special orders we needed to get representatives from purchasing involved.
Do You Need To Be In Every MAT?
No, No, No, No,No - This s
When we started tackling the issue of custom or special orders we needed to get representatives from purchasing involved.
Do You Need To Be In Every MAT?
No, No, No, No,No - This s
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
stem is all about making your job easier NOT HARDER. You do need to lead the teams in the beginning to set the example and show people how these teams work. While you do this as you start implementing the Make-You-Happy Management System it is critical that you model the MAT team guidelines and facilitator respon
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ibilities below. As you model these, you’ll want to train new facilitators. While being a MAT facilitator is not just for managers, all of your managers should be trained to facilitate MATs.
Today, and for at least 8 years, I am seldom in a MAT.
Leading (Facilitating) MATs
It is critical that you have trained
Today, and for at least 8 years, I am seldom in a MAT.
Leading (Facilitating) MATs
It is critical that you have trained
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
facilitators leading your MATs. Since this whole idea of getting everyone’s input will be new, it’s critical that the facilitator reinforces it and makes it clear that everyone’s input is not only wanted, but required. The facilitator’s major responsibilities are to:
• Keep the discussion focused on the topic an
• Keep the discussion focused on the topic an
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
moving along
• Intervene if the discussion fragments into multiple conversations
• Tactfully prevent anyone from dominating or being overlooked
• Bring discussion to a close
Once people truly understand and buy into your new management system the facilitators role will be become less and less important.
Fac
• Intervene if the discussion fragments into multiple conversations
• Tactfully prevent anyone from dominating or being overlooked
• Bring discussion to a close
Once people truly understand and buy into your new management system the facilitators role will be become less and less important.
Fac
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
litators must be trained to facilitate conflict. Conflict is inevitable and in fact desired.
You want conflict of ideas and we know that sometimes that will lead to conflicting personalities and emotions... and that’s OK. In many cases you’ll not be able to properly address the situation that needs to be improve
You want conflict of ideas and we know that sometimes that will lead to conflicting personalities and emotions... and that’s OK. In many cases you’ll not be able to properly address the situation that needs to be improve
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
until the personal and emotion conflicts are dealt with. We can then get on with solving the problem. The goal is to get everyone on the same side with the problem on the other side of the table. Here are guidelines to use when dealing with conflict situations. When conflict situations arise. Be sure everyone in
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
the group understands that these guidelines will be used:
1. Be open and honest
2. Everyone will have their say
3. Listen without argument, verbal and non-verbal.
4. Feelings need to be supported by facts and specific behavior
Facilitators need to be trained in the following conflict resolution facilitator r
1. Be open and honest
2. Everyone will have their say
3. Listen without argument, verbal and non-verbal.
4. Feelings need to be supported by facts and specific behavior
Facilitators need to be trained in the following conflict resolution facilitator r
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
les.
State the ground rules, 1-4 above.
* Allow ventilation of emotions
* Ask open ended questions
* Listen objectively
* Offer feedback
* Define the problem
* Get commitment to attack the problem not people
* Set goals and create action plan
* Follow up
* Don’t take side
State the ground rules, 1-4 above.
* Allow ventilation of emotions
* Ask open ended questions
* Listen objectively
* Offer feedback
* Define the problem
* Get commitment to attack the problem not people
* Set goals and create action plan
* Follow up
* Don’t take side
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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