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Useful Advices - Residential Cleaning Customers: Be Prepared to Answer Their Questions
Are you ready to start your residential cleaning service? Once you've purchased the supplies and equipment, obtained the necessary insurance, and hired your crew you will be loo According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product king for clients. Your cleaning customers will have questions for you - everything from the training you give your employees to your rates to what they should do with their pets ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug. Examples of combination products may in when you come to clean. Following are questions you should be prepared to answer: 1) Can I trust your company? Are you insured and bonded? Your cleaning company should be bon lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together. ded and have liability insurance, as well as workman's compensation for your employees. Be prepared with a flyer or document that lists your insurance/bond company and the types here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe of coverage you have. You should also do background checks on all employees. 2) Does someone need to be at home when you clean? This is generally the customer's choice. If th d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations. Combination pro e customer will not be home you need to have the key in a safe place and if they have an alarm you will need the alarm code. 3) Do I provide the cleaning chemicals and equipmen ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc ? As a cleaning company it is your responsibility to provide your own supplies. Purchase professional cleaning chemicals and equipment from your local janitorial supply house. Yo easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi u'll be able to save money by buying quality equipment that will last and economical chemicals that go a long way with dilution control systems, rather than using ready to use pr nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically ducts. 4) How do I pay for your services? Make sure you state your payment policies clearly. If you require payment at the time of service, the customer needs to leave you a and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ check or credit card number if they will not be home. 5) Will I always have the same team cleaning my home? You should always try to have the same individuals or team clean th ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi home. This will mean faster cleaning time as your staff will be familiar with the home. It also helps the customer feel comfortable having the same individuals in their home. ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it. Following aspects would a 6) What if something in the home gets damaged or broken? Accidents do happen. Train your employees to report any damaged or broken items immediately to a supervisor. A note s dd to the challenges in developing combination products: Which markets to tap where the combination products can do fairly well? Which combination prod hould then be left for the customer explaining about the accident and that your company will take care of the damaged or broken item as soon as possible. 7) How many people wil cts are meaningful and rational? Which therapeutic categories to select? Which Combinations can address unmet needs of the patients? Do combin be in the home to clean? Your team should consist of 2-3 individuals. 8) What services does your residential cleaning company provides? List the services included in regular tions increase the patient compliance? What would be the developing cost? How to tackle the risks encountered during combination product developmen cleaning (vacuuming, dusting, cleaning of kitchen and bathrooms, etc.) and also indicate what special services you provide (carpet cleaning, window washing, etc.) and the additio t? As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel al charges for those services. 9) What time will you clean the home? It may not be possible to give the client the specific time that you will be in the home, but give them th ping new procedures for reviewing their safety, efficacy and quality. Professional from academic institutions, pharmaceutical industries, health care indust e hours you clean, Monday thru Friday, 8 am to 5 pm, and the approximate time you expect to be at their home. 10) Should I do anything before you arrive to clean? Your job is y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products o clean the home. However, you may ask that your customer pick up toys, clothing and other household type items that will slow you down. 11) Do I have to sign a contract? Thi . As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de s is a decision you will have to make for your cleaning business. Contracts are helpful as they spell out the responsibilities of both parties. 12) What do I do with my cat? C elopment. They need to be wiser in analyzing the market trends and the regulatory requirements. Companies that provide selfless information through particip ts, dogs and other animals, birds, etc. should be in a kennel, cage or other location where they will not get in the way of the cleaning team. Copyright 2006 The Janitorial Stor tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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