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Useful Advices - Dealing with Difficult People: 27 Secrets & Strategies You Can Apply Today
“No one can get your goat if they don’t know where it’s tied up.”
Zig Ziglar
1.Listen more effectively. Listening is the number one tool in communication, especially when dealing with difficult people.
2.Step back and analyze the situa
Zig Ziglar
1.Listen more effectively. Listening is the number one tool in communication, especially when dealing with difficult people.
2.Step back and analyze the situa
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
tion from an outside perspective. When we are less emotionally involved and "cool our jets," the answers come for how to effectively deal with them. Whether dealing
with a difficult boss, dealing with a difficult co-worker, or spouse.
3.Igno
3.Igno
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
ing often doesn’t work. The tension becomes so thick you can cut it with a knife.
4.Choose your battles. There are times when you have to “let it go.” Know when to speak up and when to pick your battles.
5.Criticize in person, praise in pu
4.Choose your battles. There are times when you have to “let it go.” Know when to speak up and when to pick your battles.
5.Criticize in person, praise in pu
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
blic. Never publicly criticize someone as you will look like the bad guy
and the difficult person will only become more upset.
6.Maintain respect for them – even if you disagree or dislike them. At least acknowledge what they say. Think abou
6.Maintain respect for them – even if you disagree or dislike them. At least acknowledge what they say. Think abou
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
how you would want to be treated.
7.Seek first to understand then to be understood.
8.People often won’t care what you think unless they think you care. At least attempt to see it from their perspective.
9.Maintain high expectations and st
7.Seek first to understand then to be understood.
8.People often won’t care what you think unless they think you care. At least attempt to see it from their perspective.
9.Maintain high expectations and st
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ndards if you are managing this employee. If you don’t do this you
will be seen as enabling their unacceptable behavior.
10.Strive for greater communication. Often, it’s not that there isn’t enough communication, it’s that it’s bad communic
10.Strive for greater communication. Often, it’s not that there isn’t enough communication, it’s that it’s bad communic
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ation. Work on improving your conflict resolution skills. If you are a manager, consider training everyone in conflict resolution skills. One of the main reasons teams fail is because some of the people on the team don't like each other, or ar
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
n't skilled in how to handle conflict effectively.
11.Invest in communication skills courses and conflict resolution skills courses to improve the part you can control – you.
12.Don’t lose emotional control. Antagonists and “passive-aggres
11.Invest in communication skills courses and conflict resolution skills courses to improve the part you can control – you.
12.Don’t lose emotional control. Antagonists and “passive-aggres
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ives” will often try to push your buttons.
13.Avoid being around difficult people when they’re in a bad mood. If they’re always in a bad mood, try being around them when they are in a “better” mood!
14.Accept, change or reject. Know that ul
13.Avoid being around difficult people when they’re in a bad mood. If they’re always in a bad mood, try being around them when they are in a “better” mood!
14.Accept, change or reject. Know that ul
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
timately you only have three choices. 1) Accept the situation
knowing it won’t change. 2) Attempt to change your relationship with them by changing how you react.
3) If it’s really affecting your well being, it may be time to “reject” the s
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
tuation and move on.
15.No “but’s” allowed! Don’t follow giving them positive reinforcement with, “But on the other hand…” The word “but” only negates everything positive you just said.
16.Non-verbally position yourself at their eye level.
15.No “but’s” allowed! Don’t follow giving them positive reinforcement with, “But on the other hand…” The word “but” only negates everything positive you just said.
16.Non-verbally position yourself at their eye level.
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
For example, if they are sitting when you talk with them, sit. If they are standing, stand. Converse at their level.
17.Avoid the word “need” when possible and use “want” instead. Saying politely and tactfully, “John, I want to have the proje
17.Avoid the word “need” when possible and use “want” instead. Saying politely and tactfully, “John, I want to have the proje
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ct in to me by noon so that we'll meet our deadline. "Want" is more assertive as long as it's in the right tone.
18.Watch your tone of voice. Avoid an autocratic or sarcastic tone. The Latin root of the word “sarcasm” is "sarco" meaning teari
18.Watch your tone of voice. Avoid an autocratic or sarcastic tone. The Latin root of the word “sarcasm” is "sarco" meaning teari
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
g of the flesh!
19.In face-to-face communication, words account for only 7% of what people notice and believe about you. Tone is 38% and body language 55%. So a full 93% is tone and body language.
20.Give sincere positive reinforcement when
19.In face-to-face communication, words account for only 7% of what people notice and believe about you. Tone is 38% and body language 55%. So a full 93% is tone and body language.
20.Give sincere positive reinforcement when
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
hey do something well. Show genuine appreciation.
Often difficult people are difficult because they feel unappreciated.
21.Avoid absolutes such as, “You always” and “You never.” It puts people further on the defensive.
22.Don’t take it pers
21.Avoid absolutes such as, “You always” and “You never.” It puts people further on the defensive.
22.Don’t take it pers
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
onally. Often they’re difficult because of something going on with them.
23.Watch your mental state. Don’t let them drag you down. A little of that can be normal but don’t allow it to go on.
24.Remember the person who constantly angers you,
23.Watch your mental state. Don’t let them drag you down. A little of that can be normal but don’t allow it to go on.
24.Remember the person who constantly angers you,
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
r constantly intimidates you, controls you.
25.Mutually agree to move on. Agree to disagree. If this isn’t possible, at least “move on” in your own mind.
26.Attempt to understand what’s driving that difficult behavior. Get at the root cause,
25.Mutually agree to move on. Agree to disagree. If this isn’t possible, at least “move on” in your own mind.
26.Attempt to understand what’s driving that difficult behavior. Get at the root cause,
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
even if you only try to figure it out in your own mind.
27.E + R = 0. Event + Reaction = Outcome. You can’t control the event, but you can control the outcome based on how you react or respond. Be careful how you respond.
For example, there’
27.E + R = 0. Event + Reaction = Outcome. You can’t control the event, but you can control the outcome based on how you react or respond. Be careful how you respond.
For example, there’
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
s the story of the couple who were divorcing. A neighbor said to the wife, "Do you
think you’d ever get back together?” She replied, "No, because we have said things to each other that
are so horrible, that even after apologizing they could
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
ever be taken back. There's no way we'd get back together."
The moral of the story…be careful what you say. Once those words are out, they're hard to take back.
“The disease of me often results in the defeat of us.”
Pat Riley of NBA fam
The moral of the story…be careful what you say. Once those words are out, they're hard to take back.
“The disease of me often results in the defeat of us.”
Pat Riley of NBA fam
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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