Useful Advices - Business

How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to cu

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

stomer service. People still like speaking to a person rather then sending emails and wondering when they’re going to get a response. The telephone is quicker and more enjoyable

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

to use for a lot of clients.

Being such an important business tool, the telephone, if used properly, can turn enquiries into long time business. When training new staff, make

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

sure you spend time training them on how the calls should be answered. Here are some tips for you to consider:

1. Make sure every one in your company answers the same way – m

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

entioning their name and the name of your company in a courteous way. For example: “Good morning name of your company this is Samantha, how can I help you?

2. Make sure that y

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ou smile and sit up straight when you answer. That will insure you speak clearly and send out a welcoming and positive voice to the person calling.

3. Answer the call by the se

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

cond ring.

4. If the person the caller is after is on another line, give him an option of either waiting or taking a message.

5. If that caller decides to hold, make sure you

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

give him feedback every 30 seconds to see if he still wants to wait or leave a message.

6. If the caller wants to leave a message, take his name, phone number and company name.

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

If you don’t understand ask him to repeat or spell the name. This will make sure that your co-worker knows who he is calling back and asks for the right person.

7. When you ta

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

ke a message, make sure that the person it is for gets the message. Return your phone calls within 24 hours. If you are still waiting for an answer to a customer’s question, mak

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

sure you call that person and explain that you haven’t forgotten them and that you will get all the information to them as soon as possible. Keeping your clients informed of th

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

e progress of their request will be very appreciated and you will earn great respect from your clients.

8. Never put your clients on speaker phone. That is by far the rudest th

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

ing you could do to them. It will make them feel like there is no privacy in your conversation and may prevent them from telling you what their request is. If you must put them

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

on speaker phone, ask their permission and let them know the reason why you must do it.

9. If you let your calls go to the company’s answering machine, make sure the message is

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

professional and said slowly and clearly to insure that your customers understand the instructions to follow. Mention the name of the business, why they got the answering machi

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ne i.e. state the opening hours, or public holidays, etc. If for a public holiday, mention when you will re-open (day and time).

10. If the calls go to your personal voice mail

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

, record a message each day mentioning the date and if you are in the office or not. If you are not, give an alternative to reach you. Either your mobile number or the number of

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

a person that could help them in your absence, or your email address if you can access your account from a distance.

In a nutshell, the key to answer your telephone calls is u

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

niformity (making sure everyone answers the same way), professionalism (answer phones promptly and with a smile) and being courteous (make sure the calls are returned in a timel

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

y manner and keep your customers informed of the progress of their request). If in doubt, think about how you would like to be treated if you were the one calling with a problem

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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The owners of any business, irrespective of the size, can benefit from incorporating. With the Tax Reform Act of 1986, the S Corporation became a highly desirable entity for corporate tax purposes. An S Corporation is a special tax designation granted by the IRS to corporations. Many small business owners and entrepreneurs prefer S corporation because it combines many of the advantages of a sole proprietorship, partnership and the corporate forms of business structure. One person can form an S corporation, but is restricted to no more than 75 shareholders. The corporation must be formed in the United States and all shareholders must be individuals. The advantages of S corporations include limited personal liability, pass-through of losses, no corporate taxes and no shareholder FICA tax on net income.

It really doesn't matter if you are preparing for your very first job interview or your hundredth - a job interview always comes with challenges. depending on the employer. One challenge you can always count on is the tough questions that employers will ask. Being prepared and knowing your own strengths and weaknesses will make the process that much easier for you - and help you to impress companies with your confidence and straightforward approach.

The iceberg is the noxious practice of corporations using a consumer's lack of time during business hours against them...6 emails, 44 phone calls, 2 weeks of consumed lunch hours and one missed day of work later, he is still attempting to return this computer system.

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Useful Advices - Phone Answering Skills for Support Staff

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