Tags |
|
|
Links |
|
|
Useful Advices - Top 10 Questions About Customer Service and Business
Question 1: Is it true that the client is always right?
Answer: Yes. The customer is always right. The customer’s perception is reality.
Question 2: If the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job?’
Answer: Training and
Answer: Yes. The customer is always right. The customer’s perception is reality.
Question 2: If the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job?’
Answer: Training and
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
preparation is essential but it cannot prepare us for every possible situation. Things will go wrong sometimes or mistakes will be made. The service provider has to recognise this. If something goes wrong then it is important to learn from that mistake. Find out why it has happened. Speak to the customer and understa
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
nd their point of view. And then change the system so that the same problem does not happen again.
There is one other alternative. Each business has to decide what type of customers it wants to deal with. It cannot possibly hope to please every type of customer. The business may decide that it cannot solve a particu
There is one other alternative. Each business has to decide what type of customers it wants to deal with. It cannot possibly hope to please every type of customer. The business may decide that it cannot solve a particu
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ar customer’s problem and decide that it will risk losing that customer. Poor service businesses lose customers without ever making this choice.
Question 3: Since the customer must always be put first, why is it that most organisation charts put the CEO/Chairman/MD on top?
Answer: Most businesses are thinking only
Question 3: Since the customer must always be put first, why is it that most organisation charts put the CEO/Chairman/MD on top?
Answer: Most businesses are thinking only
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
of their own organisation, communication and delegation when constructing an organisation chart. They think that everything must come from the CEO or Chairman and draw the chart accordingly.
A business that is truly customer focused will put its customers first. This means drawing the organisation chart as an invert
A business that is truly customer focused will put its customers first. This means drawing the organisation chart as an invert
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
d pyramid. Customers go at the top of the chart and underneath them are the people in the front line. The CEO is at the bottom of the chart.
When the organisation is looked at in this way it becomes clear that the role of management is to support the front line people.
Question 4: Does putting the customer first im
When the organisation is looked at in this way it becomes clear that the role of management is to support the front line people.
Question 4: Does putting the customer first im
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ply complete capitulation to his/her whims and desires?
Answer: Not capitulation but partnership. If it’s a good customer (one that you value) who asks you to jump then the only question is, “How high?”
Businesses need to remember that there is a cost involved of not resolving a customer’s problem. When dealing wit
Answer: Not capitulation but partnership. If it’s a good customer (one that you value) who asks you to jump then the only question is, “How high?”
Businesses need to remember that there is a cost involved of not resolving a customer’s problem. When dealing wit
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
h a problem, think about the life time value of the customer before making a decision.
Question 5: Does good customer care cost money?
Answer: Poor customer care costs money. Research shows that poor customer care is the biggest single reason for customers changing their supplier.
Good customer care may require a
Question 5: Does good customer care cost money?
Answer: Poor customer care costs money. Research shows that poor customer care is the biggest single reason for customers changing their supplier.
Good customer care may require a
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
mall investment but the returns can be enormous. Most businesses do not measure how many customers they lose. If they did, they would be able to calculate if it was worth making an investment in customer care.
Question 6: How should management go about when deciding what part of its budget it should allocate to ensu
Question 6: How should management go about when deciding what part of its budget it should allocate to ensu
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
re good customer care/relations?
Answer: All expenditure should be viewed as an investment and management should consider how to get the best return on the total investment. Delivering good service means giving the people who really matter (the front line) the resources that they need i.e. training, equipment, syste
Answer: All expenditure should be viewed as an investment and management should consider how to get the best return on the total investment. Delivering good service means giving the people who really matter (the front line) the resources that they need i.e. training, equipment, syste
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
s, support and leadership.
Question 7: What bearing does training have on caring for one’s customers?
Answer: Training is essential. And it shows. Simply investigate any of the world’s greatest businesses and see how much importance they attach to training. Do you think that you would be allowed to sweep the street
Question 7: What bearing does training have on caring for one’s customers?
Answer: Training is essential. And it shows. Simply investigate any of the world’s greatest businesses and see how much importance they attach to training. Do you think that you would be allowed to sweep the street
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
s at Disney without training?
Unfortunately, the education system lets down our students. We teach our children maths and science and verbal language skills. But we do little to teach them the language of human understanding and care.
Question 8: Are customers the same all over the world or do culture and size of a
Question 8: Are customers the same all over the world or do culture and size of a
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
country make a difference?
Answer: Culture makes huge differences. But care and understanding has to come from the supplier. Once a culture of care has been established within a business, that business can work with any country and any culture. When you truly care you will understand your customer.
Customers will
Answer: Culture makes huge differences. But care and understanding has to come from the supplier. Once a culture of care has been established within a business, that business can work with any country and any culture. When you truly care you will understand your customer.
Customers will
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ot tolerate bad service any more from a small country than they would from a large country. If anything, the customer’s perception might be that a small country should be able to give better service than a large country. Isn’t that why, as customers, we often prefer to deal with small suppliers rather than the multi-
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
national giants?
Question 9: It is not unusual for owner/managers to be obsessed with just making money and refusing to make certain improvements, such as in training, they do not deem absolutely necessary and staff to be just concerned with earning their pay and giving two hoots on how the company performs, especia
Question 9: It is not unusual for owner/managers to be obsessed with just making money and refusing to make certain improvements, such as in training, they do not deem absolutely necessary and staff to be just concerned with earning their pay and giving two hoots on how the company performs, especia
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ly if it is a large one. Is there a solution to such situations?
Answer: This is true. Some owners/managers have this attitude. It is usually very short-sighted and fundamentally wrong. But unless they are faced with extremely difficult circumstances they are unlikely to change. It’s unfortunate for them and for the
Answer: This is true. Some owners/managers have this attitude. It is usually very short-sighted and fundamentally wrong. But unless they are faced with extremely difficult circumstances they are unlikely to change. It’s unfortunate for them and for the
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
ir customers.
There is a solution to this problem and it starts with leadership. Show me a leader with vision and I’ll show you great service.
There is also a problem in that there are not enough skilled customer service advisors who really understand business performance. It’s okay to know what makes for good serv
There is a solution to this problem and it starts with leadership. Show me a leader with vision and I’ll show you great service.
There is also a problem in that there are not enough skilled customer service advisors who really understand business performance. It’s okay to know what makes for good serv
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
ice but, unless this can be translated into financial improvement, the business owner is unlikely to change his or her view.
Question 10: What are the three most important ingredients that make a great business and why?
Answer: Leadership, communication and systems. Leadership for the vision, the culture, the will
Question 10: What are the three most important ingredients that make a great business and why?
Answer: Leadership, communication and systems. Leadership for the vision, the culture, the will
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
ngness to invest and for maintaining principles.
Communication with the internal customer as well as the external customer. Without communication how can we ever spread the vision or respond to our customers. And remember, communication comes in many forms. A cracked cup may say more about your business than an inte
Communication with the internal customer as well as the external customer. Without communication how can we ever spread the vision or respond to our customers. And remember, communication comes in many forms. A cracked cup may say more about your business than an inte
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
rnational quality achievement.
Systems to make things happen consistently. And when you have systems that really work you can change the system if something goes wrong. Systems allow people to perform the majority of a task subconsciously (just like driving a car) and focus all their conscious effort on the customer
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.usefuladvices.org.ua/article/15658/usefuladvices-Top-10-Questions-About-Customer-Service-and-Business.html">Top 10 Questions About Customer Service and Business</a>
BB link (for phorums):
[url=http://www.usefuladvices.org.ua/article/15658/usefuladvices-Top-10-Questions-About-Customer-Service-and-Business.html]Top 10 Questions About Customer Service and Business[/url]
Related Articles:
How to Create a Perennial Brand
Eldercare Abuse Is Often Due To Negligent Hiring
Bookmark it:
|