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Useful Advices - Customer Service for Dumb Dumbs
Customer Service is not as simple as students may surmise. But that does not mea
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
n that any business cannot at least improve upon their customer service. I suppo
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
se there is a book called; Customer Service for Dummies. And if you want to impr
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ve your customer service skills and you think you are a dumb dumb then let me of
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
fer a few tips on things you can do to make your current customer service even b
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
tter.
1.) Talk to your customers ask them what they like or do not like. Ask
1.) Talk to your customers ask them what they like or do not like. Ask
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
them how you can improve. After all your customers know what they want in good
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
ustomer service so why not ask them?
2.) Implement a Secret Shopper program
2.) Implement a Secret Shopper program
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
and have a friend or acquaintance be a pretend shopper and then have them assess
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
your business when you are not there and fill out a questionnaire.
3.) Put y
3.) Put y
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ourself in your customers shoes and consider what they are seeing when they do b
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
usiness with you. Imagine their frustrations and then work to mitigate such aggr
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
vation.
4.) Tell all employees to smile at customers and be polite and answe
4.) Tell all employees to smile at customers and be polite and answe
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
r their questions without making excuses. Then tell them to say thank you, like
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
he mean it to every customer and tell your employees without that customer, you
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
will no longer have a job, because we will be out of business and we will not ne
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
d you.
Perhaps if you start looking at things a little different then you will
Perhaps if you start looking at things a little different then you will
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
in fact improve your customer service. The sooner you start the better. After yo
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
do all this then consider hiring some outside consultants to take your company
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
to the next level when you are ready for the big time. Consider all this in 2006
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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