Useful Advices - Business

A customer service rep is employed by different types of companies throughout the country and serves as a direct contact to custome

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

rs. They are responsible for ensuring that customers receive an adequate level of help when it comes to questions and concerns.

Al

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

client service delegates interact with clients to supply information in response to inquiries about anything from products to serv

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

ices and to handle and resolve complaints. These complaints can be handled through various means:

* telephone
* e-mail
*

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

regular mail
* fax
* in person

Some customer service representatives handle general questions and complaints, whereas ot

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

her delegates specialize in a particular area. Inquiries mostly involve routine questions and requests, for example representatives

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

may be asked to provide a client with a credit card balance or check on a status of an order that has been placed.

Requiring the a

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

nswers to certain question usually seems as simple as looking up information on their computers. In handling customers' complaints,

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

client services representatives must attempt to resolve the problem accordingly. These questions may involve the representatives qu

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

estioning and determining the validity of a complaint, and then offering possible solutions.

A client customer service rep is requ

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

red to follow up an individual customer until all questions are answered or all issues are resolved. A few of these delegates help

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

people decide on what service would best suite their needs. They may even help clients in completing purchases or transactions.

T

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

e primary function of customer services is not sales, although some may spend a great amount of time with clients encouraging them

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

to buy additional products or services. Representatives may also make changes or updates to a customer's profile or account informa

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ion. They may keep records of updates and maintain database of information.

A number of such service delegates use computers and t

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

elephones extensively in their work. They frequently enter information into a PC as they're communicating with customers. Often com

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

anies consume large amounts of data, such as account information, that can be displayed while the delegate is talking to the client

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

over the phone so that all questions will be answered.

A customer se

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

vice rep may also have access to information such as answers to the most common client questions. They may also provide guideli

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

nes for dealing with complaints, in the event that they are questioned or face a situation to which they do not know how to respond

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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