Tags |
|
|
Links |
|
|
Useful Advices - Customer Service 101
I can't be the only one who has noticed the decline in customer service these days. It is a very sad thing
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
. I have stopped shopping at many stores because of how I was treated. I believe that customer service is
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
one of, if not the most important ingredient to any successful business.
Here are some basic tips to help
Here are some basic tips to help
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
you earn your customer's trust and repeated business.
- Never Argue with a Customer! No matter wh
- Never Argue with a Customer! No matter wh
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
t, the customer is ALWAYS right. Do what it takes to make them come back. If you go the extra mile with a
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
disgruntled customer, they will walk away happy and share their experience with others. And, everyone know
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
s that word of mouth is the best form of advertising.
- Always be Professional. Even if your custo
- Always be Professional. Even if your custo
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
mer or client is being unreasonable, always put YOUR best foot forward. You don't know what that person's
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ay was like, or what their past customer service experiences have been. Treat them like family. After all,
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
they are your bread and butter.
- Never Miss a Scheduled Appointment. Being late is a HUGE no no.
- Never Miss a Scheduled Appointment. Being late is a HUGE no no.
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
Leave early to get there on time, but don't ever be late! You must always make sure that you give yoursel
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
f enough time for every scenario.
- Be a Good Listener. Customers are people. And people want to b
- Be a Good Listener. Customers are people. And people want to b
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
heard. Sit up straight, give a firm dry handshake, and always look them in the eye.
- Samples and Dis
- Samples and Dis
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
counts. Whenever possible give your customers or clients freebies and discounts. They will appreciate
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
it, and will likely want more!
- Show those Pearly Whites! Smile. It really does make a huge diffe
- Show those Pearly Whites! Smile. It really does make a huge diffe
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
rence. Not only for your customer's sake, but for you too! You will feel better knowing you stayed cool. A
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
smile lifts you up. Your smile is a form of communication that your customers should never live without!
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
- Keep in Touch. Send your customers and clients a thank you note for their orders. Send post cards
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
and flyers telling them of up-coming specials. Or, a special just for them! Taking this extra step in cus
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
tomer service will make your customer feel special. And, look to you in the future.
Copyright © Lara Vele
Copyright © Lara Vele
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.usefuladvices.org.ua/article/14686/usefuladvices-Customer-Service-101.html">Customer Service 101</a>
BB link (for phorums):
[url=http://www.usefuladvices.org.ua/article/14686/usefuladvices-Customer-Service-101.html]Customer Service 101[/url]
Related Articles:
Factoring is Not Always About Cash Flow Problems, For Many It's About Growth
Bookmark it:
|