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Useful Advices - Are Your Customers Keeping Score? You'd Better Believe It!
I had traveled last week and wanted to share one of my experiences with you. I had completed a series of seminars on Business Writing and finished in Oakland, Ca. That happens to be near where my brother lives and I too
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
k the opportunity to visit him over the weekend.
We went to dinner on Saturday evening at a restaurant that was right down the street from his house. Here is where the story becomes about Customer Service. Since it wa
We went to dinner on Saturday evening at a restaurant that was right down the street from his house. Here is where the story becomes about Customer Service. Since it wa
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
very near his house, my brother is a regular. You can always tell you are a regular if the owner greets you by name and gives you a hug.
We signed on the waiting list, (it was very busy) and proceeded to ogle the othe
We signed on the waiting list, (it was very busy) and proceeded to ogle the othe
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
r patrons dishes. I do believe this is the purest form of torture, being able to see, smell and anticipate the enjoyment of a good meal, and not being able to join in the fun and taste, even though it is a mere 3 feet a
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
ay.
After we had waited a few minutes the owner came back by and asked if we would like a glass of wine. Excellent suggestion! Of course we had a little vino to while away the time and whet our appetite for things to c
After we had waited a few minutes the owner came back by and asked if we would like a glass of wine. Excellent suggestion! Of course we had a little vino to while away the time and whet our appetite for things to c
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ome. 100 points to the owner!
A table came open and we were seated near the front window. It was a nice table and was just right for out little group. 100 points to the hostess!
What happened next started subtracting
A table came open and we were seated near the front window. It was a nice table and was just right for out little group. 100 points to the hostess!
What happened next started subtracting
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
oints from the experience. The waiter showed up was obviously rushed and spoke so rapidly through the specials, we had to ask twice. Then of course he became a little shall we say irritated, and raced through the speci
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
als again! By that time he had lost us and with a curt “I’ll be back later to take your order” ran away. 100 point deduction!
We then received some bread and butter for snacking and talking. Not brought out by the wait
We then received some bread and butter for snacking and talking. Not brought out by the wait
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
r though. Still the bread was fresh; the service had been quick, so add 100 points!
Mr. Speedmenureciter returned. And even more, shall we say, agitated.
The true test of Customer Service Professionals is when the ten
Mr. Speedmenureciter returned. And even more, shall we say, agitated.
The true test of Customer Service Professionals is when the ten
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
t is falling down on the circus, the animals are escaping and you’ve run out of popcorn, is to never let your guests know this is happening! It’s not for them to experience! Your job is to keep the guests from knowing a
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ything about how your circus runs!
The support staff around you is your biggest asset! Ask them for help! If you have been a true team player and Professional, they will gladly pitch in! This falls in the category of “
The support staff around you is your biggest asset! Ask them for help! If you have been a true team player and Professional, they will gladly pitch in! This falls in the category of “
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
building bridges” with your fellow employees and staff.
100 point deduction for Mr. Speedmenureciter’s lack of effort to keep the restaurant patrons, just patrons.
The meal was excellent! And we had a visit from sever
100 point deduction for Mr. Speedmenureciter’s lack of effort to keep the restaurant patrons, just patrons.
The meal was excellent! And we had a visit from sever
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
l support staff, not the waiter. Water and more bread appeared as if by magic. The plates arrived hot, the meal was extremely tasty! I had a Stroganoff fettucini. Fabulous! 100 points to the chef!
We did have one more
We did have one more
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
encounter with speedwaiter. He brought the check with nary a Thank You and disappeared. Please remember this is a “local restaurant” and my brother had been in many times. He was used to a certain level of service.
He
He
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
id not tip the waiter very much, if anything at all. In addition, when you dine here, they give you a bowl of gummiworms as part of the experience. We had to ask for our gummiworms. 100 point deduction.
If your busines
If your busines
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
s typically provides something as part of the service or experience, and you don’t provide it “this one time” guess what! People expect it to be the same every time and if you do not do it that way, your regular custome
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
s will stop being your regular customers.
If you are the owner and notice this happening, or someone brings it to your attention (a regular customer for example) then counsel, advise and cheer. If the situation continu
If you are the owner and notice this happening, or someone brings it to your attention (a regular customer for example) then counsel, advise and cheer. If the situation continu
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
es, and does not meet the standards you have set, then something has got to change.
Either Your Standards or Your Personnel. 100 point deduction for the waiter’s service.
Our experience was shaped by the PEOPLE and n
Either Your Standards or Your Personnel. 100 point deduction for the waiter’s service.
Our experience was shaped by the PEOPLE and n
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
t the meal or the atmosphere.
If you have people that are in direct contact with your customers and they are not following your guidelines, then you have to make a choice.
Final Tally: 0, and if you are a Customer Ser
If you have people that are in direct contact with your customers and they are not following your guidelines, then you have to make a choice.
Final Tally: 0, and if you are a Customer Ser
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
vice Professional, you know what zero means. You have to work harder the next time to overcome the negative experience from that last visit.
I do want to go back there again. Hopefully, it won’t be with the same waiter
I do want to go back there again. Hopefully, it won’t be with the same waiter
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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