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Useful Advices - Three Lessons Learned From A Cancelled Flight
This winter has been a challenging one for air travel. Hopefully, you haven’t found yourself on a cancelled flight. I wasn’t so luc
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
ky and while waiting on standby, I was frustrated by the lack of customer service from the airline. But then, I met one ticket agent
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
(let’s call her, “Grace”) who “got it” and I salute three principles she used that made many stranded travelers feel better about th
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ir experience. These lessons can apply to any business.
Information is priceless. People get frustrated very quickly when they hav
Information is priceless. People get frustrated very quickly when they hav
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
e no idea what’s going on. The panic that comes with cancelled travel plans is multiplied when you can’t get a straight answer from
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
airline staff. Too often it seems like you’re purposely sent into a long line only to find out that the agent at the front has no id
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
a what’s going on. Grace got on the loudspeaker and admitted that she didn’t have all the answers for the hundreds of people who w
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
ere waiting to catch a standby flight. But she did explain the process of getting everyone to his or her destination. Grace also le
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
t people know that once they were in the standby system, they were in it until they got on a plane. This kept many from worrying abo
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
t whether they’d have to re-register every time they tried to catch a new flight on standby.
Listen to concerns but don’t fo
Listen to concerns but don’t fo
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
rget your needs. While Grace was willing to listen to traveler questions and concerns, she noticed that she was being asked
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
the same questions again and again. This kept her from doing her other duties, which included getting as many standby customers on
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
he next flight. So she gave out all the information one more time and asked that people leave her alone. And she asked for those of
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
us who had been waiting for a while to let any newcomers know what was going on. By enlisting the crowd, she gave us something do t
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
o and allowed her to serve us better.
Humor never hurts. There’s a lot of tension in an airport when it’s pack
Humor never hurts. There’s a lot of tension in an airport when it’s pack
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
d with unhappy people. Grace would use humor in her announcements and that brought a smile to even the most tired traveler. “Trus
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
t me,” she said with a sarcastic smile, “We want to get you out of here as much as you do.” That sentence let everyone know that thi
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
s was a tough day for those with tickets as well as the airlines. By using humor to acknowledge this point, an unpleasant situation
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
ecame less adversarial.
My only regret from that day was that I forget to get Grace’s full name or employee number. I would have se
My only regret from that day was that I forget to get Grace’s full name or employee number. I would have se
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
nt a letter of recommendation to her airline about her excellent customer service. For now, let me just say, Grace, you were amazing
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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