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Useful Advices - My Tale of Two Dinners
Does good Customer Service make a meal taste better?
I certainly think so and after this article, maybe you will too.
I was on the road, “seminaring”, and staying at a hotel that had a restaurant and bar and grill on the premises.
If you have traveled and stayed at th
I certainly think so and after this article, maybe you will too.
I was on the road, “seminaring”, and staying at a hotel that had a restaurant and bar and grill on the premises.
If you have traveled and stayed at th
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
ese types of establishments, you know the type. It had a sporty feel to it, with pool tables, a juke box and tables sprinkled throughout, and a warmed over interior designed to make you leave after a few drinks and eats.
Inasmuch that I did not have a rental car for tha
Inasmuch that I did not have a rental car for tha
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
t seminar and was staying at the hotel, I figured “what the hell.” How bad could it be?
It really was not that bad. What made it stand out in my mind was the lack of service, after the hotel I was staying in had GREAT service. Note to all Hotel Managers: If you have rea
It really was not that bad. What made it stand out in my mind was the lack of service, after the hotel I was staying in had GREAT service. Note to all Hotel Managers: If you have rea
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
lly good service in the hotel and bad service in the restaurant, people will remember the bad service in the restaurant. It stuck with me enough to want to make me write an article about it.
The story is as follows; Long day on my feet, tired from being energetic in my
The story is as follows; Long day on my feet, tired from being energetic in my
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
seminar and looking for a decent meal, no hassles, so I can retire to my room and get ready for the next day.
I walked in and proceeded to look around for help. And looked, and waited and looked around. Finally just as I said “forget it”, a service person appeared and
I walked in and proceeded to look around for help. And looked, and waited and looked around. Finally just as I said “forget it”, a service person appeared and
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
sked if I was there to have a drink or a meal. She invited me to sit down.
Of course, I sat down, as I had little choice or options at that point. I was handed a menu (dirty menu) and then asked what I would like. I ordered fried calamari appetizers and a chicken parmes
Of course, I sat down, as I had little choice or options at that point. I was handed a menu (dirty menu) and then asked what I would like. I ordered fried calamari appetizers and a chicken parmes
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
an sandwich. At this point, I thought, “hey the food is ordered, sit back, relax and get through the meal, pal. You have a long day ahead of you tomorrow.”
Then I realized my server was allllllllllllll alooooooonnnnne!
Now that never ceases to amaze me. It is 5:00 pm
Then I realized my server was allllllllllllll alooooooonnnnne!
Now that never ceases to amaze me. It is 5:00 pm
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
, normally people are getting hungry, and you’d think there would be help available for dinner time. The place started filling up, and my poor server started running around like mad trying to keep up. Maybe someone called in sick, maybe there was another emergency, I don
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
’t know. All I know is that when you are busy and alone, you have no time for anything except to take an order and rush away.
And that translates into poor Customer Service. And it’s not the fault of the server. It’s the responsibility of the manager to make sure enough
And that translates into poor Customer Service. And it’s not the fault of the server. It’s the responsibility of the manager to make sure enough
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
help is available.
The food, I’d rate it about a 7. The service I’d rate about a 5 and the server I’d rate about a 9 just for trying to keep up and working with what she had.
What amazes me is the front desk had plenty of help, as I’m sure that making a great first im
The food, I’d rate it about a 7. The service I’d rate about a 5 and the server I’d rate about a 9 just for trying to keep up and working with what she had.
What amazes me is the front desk had plenty of help, as I’m sure that making a great first im
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ression is the goal of this management staff. It’s what happens after that first impression that is more important in the long run.
If you talk the talk, you gotta walk the walk.
Compare this to the next dinner out during the same week on the same seminar run in a diff
If you talk the talk, you gotta walk the walk.
Compare this to the next dinner out during the same week on the same seminar run in a diff
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
erent city. I had asked several participants for some advise on a great place for “local cuisine” and was directed to an establishment that had received several thumbs up.
This time I had a rental car and was able to leave the hotel I was staying in. I pulled into the
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
parking lot and found it nearly full. “A good sign” I said to myself. I walked into a very busy restaurant; however, I was greeted immediately. And it was a friendly greeting, not “canned.” I was asked how I was, told it would be a minute and have a seat on the waiting
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
couch.
The interior was set up to make a mood, again there was a sports bar feel to it, with pool tables, and televisions tuned to all the sports channels. The interior was warm and friendly and reflected the service I was to receive.
Seconds later (it seemed), I was l
The interior was set up to make a mood, again there was a sports bar feel to it, with pool tables, and televisions tuned to all the sports channels. The interior was warm and friendly and reflected the service I was to receive.
Seconds later (it seemed), I was l
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
ed to my table and again I was greeted and a server appeared. She asked how I was, pointed out the menu items on special (this time it was a clean menu), took my drink order and proceeded to make a very good first impression.
Throughout the meal, I was asked several ti
Throughout the meal, I was asked several ti
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
es if I needed anything else, how was the meal, etc.
My server also made a recommendation for a dessert (which I accepted) and I had a delicious slice of Banana Cream Pie.
I’d rate the food about a 9, the service about a 9 and the server about a 9.
But you know what,
I’d rate the food about a 9, the service about a 9 and the server about a 9.
But you know what,
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
in my mind the food tasted better because I had better service. Have you ever had that experience? The service was so good that the food became better, no matter the chef's expertise, the cuisine or the wait.
I was greeted promptly, asked what I would like to have, ad
I was greeted promptly, asked what I would like to have, ad
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
vised to try something new and invited to come back.
None of that happened in the first experience.
So, even though the hotel I stayed in had great service at the front desk and my stay was great, I would rate them overall about a 6 or 7 based on my perception of the
So, even though the hotel I stayed in had great service at the front desk and my stay was great, I would rate them overall about a 6 or 7 based on my perception of the
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
service in the hotel’s restaurant.
On the other hand, the next restaurant rated higher because the service was that much better.
What can we take away from this?
1. Interiors may set the mood, but Customer Service Professionals set the Expectation.
2. If your Servic
On the other hand, the next restaurant rated higher because the service was that much better.
What can we take away from this?
1. Interiors may set the mood, but Customer Service Professionals set the Expectation.
2. If your Servic
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
e is great in one area, but lacking in another, we will only remember the bad experience.
3. Good Service will get someone to come back, Great Service makes them WANT to come back.
4. All great First Impressions include a Smile and a Warm Greeting.
‘Till the next time
3. Good Service will get someone to come back, Great Service makes them WANT to come back.
4. All great First Impressions include a Smile and a Warm Greeting.
‘Till the next time
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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