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Useful Advices - Does Customer Service Still Exist?
What's considered Customer Service these days?
Every time I pick up the
Every time I pick up the
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
phone to call any business, it seems like.. ... no, it doesn't seem, but
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
it's a fact that I end up spending a good 3 to 4 minutes going through an
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
automated service that supposedly can answer my questions for me. By the
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
time I actually get to speak to a "real" human, I've forgotten what it w
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
as I was calling for.
Then there's the customer service representatives
Then there's the customer service representatives
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
that answer your questions with the standard , pre-rehearsed comments tha
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
t they have spent weeks trained on. When you ask them to put you through
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
to a Supervisor, they again try to take up more of your time asking you t
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
o relay your concerns to them.
I don't know about you; and maybe it's my
I don't know about you; and maybe it's my
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
age. (Now I'm thinking I must be getting old). but, I do remember a time
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
when we actually heard a human voice on the other end of the phone. We h
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ave come a long way have'nt we? Whether it's right or wrong remains to be
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
seen. What am I saying? It's not a matter of whether it's right or wrong
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
. IT IS WRONG!!!
How we go about changing it is what we SHOULD be lookin
How we go about changing it is what we SHOULD be lookin
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
g at. Standing up and being heard. Actually doing something about it, ins
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
tead of always complaining about it!
The majority of us have convinced o
The majority of us have convinced o
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
urselves to believe that one person does not have the power to change , o
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
r persaude thousands. I believe we are wrong when we limit ourselves to t
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
his thought.
We do have the power! We just need to believe in ourselves.
We do have the power! We just need to believe in ourselves.
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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